HR Service Center Associate with German (on-site)

Abbott seeks an HR Service Center Associate for its Warsaw office to handle employee service requests across multiple channels in German and English. The role focuses on processing high-volume HR inquiries with operational excellence and strong customer service orientation.

Responsibilities

• Process and resolve HR service requests from Abbott employees via phone, chat, email, and in-person appointments
• Maintain current knowledge of HR processes and procedures through ongoing training and development
• Escalate complex inquiries appropriately while troubleshooting resolutions with team members
• Identify service bottlenecks and operational improvements; share insights with management
• Ensure compliance with corporate and ethical standards while managing high-volume workload efficiently

Requirements

• Bachelor's degree in administration, communications, translation, or similar field
• Fluent English and German; additional European language a strong asset
• Experience in human resources or customer service via phone, email, or chat
• Proficiency with multi-channel customer service platforms and CRM tools
• User-level experience with ERP or people management software like Workday
• Ability to work within established schedules including high-demand periods November-March