Sales Order Specialist with Turkish

Sales Order Specialist with Turkish

Apply locations POL-Gdynia-3T Office Park, Tower C

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: R0092288

YOU AND YOUR TEAM

You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Sales Order Specialists, we cooperate with a number of internal teams and sometimes we also directly support external clients.

WHY IS THIS JOB IMPORTANT

As a Sales Order Specialist, you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products, and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.

SOME OF THE DAILY TASKS YOU WILL PERFORM

• Preparing contracts for clients who decide to buy our products or services
• Creating client accounts and granting system permissions for the proper services
• Managing the billing process and assuring that clients receive correct invoices
• Resolving compliance issues in cooperation with Compliance & Legal Teams
• Operating on a number of internal tools and applications related to customer relationship management (CRM)
• Responding to clients’ queries assuring the highest standards of customer service

WHAT DO YOU NEED TO BRING

• English and Turkish language fluency (minimum B2)
• Excellent communication skills to feel comfortable when collaborating with a number of different teams
• Excellent organizational skills and ability to quickly learn new processes and applications
• Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors
• Strong computer skills, including experience with Microsoft Office applications
• Aptitude for work in a fast-paced and goal-oriented environment

You will be provided with full training and assistance from your colleagues.

YOUR PACKAGE WHEN JOINING GDYNIA TEAM

• Bonus: Quarterly or annual bonus plan assigned to every position
• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
• Reward and Recognition: additional awards and vouchers available for extra achievements
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: E-learning platforms access with a range of training and certified courses
• LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
• Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
• Activities: sport teams and social events to join e.g. weekly yoga classes in the office
• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

Proud to share LSEG in Poland is Great Place to Work certified (Feb ’24 – Feb ’25).

We are proud to be an equal opportunities employer.

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