Technical Lead / Principal ServiceNow Developer

Technical Lead / Principal ServiceNow Developer

Miejsce pracy: Warszawa

Technologies we use

Expected

• ServiceNow
• Agile

Optional

• ITOM
• CMDB (CSDM)
• ITSM

About the project

Technical Lead / Principal ServiceNow Developer – Join Our Growing Digital Transformation Team

Welcome to Demant and the IT Service Mgmt. area

When you become part of the Demant family, you also become part of our quest to make a life-changing difference for over 500 million people all over the world who suffer from hearing loss. Working with us, you will be part of a world-leading hearing healthcare group that develops, manufactures, and sells highly advanced, market-leading hearing solutions, diagnostic equipment, and personal communication.

Purpose of the position

We’re looking for a Lead ServiceNow Developer who will help take ownership & develop our ‘Connect’ (ServiceNow) platform in Demant – and help us push the boundaries of it. You’ll play a key role in designing, developing, and optimizing solutions across the platform and business, ensure they are scalable, secure & follow best practice, and are aligned with business needs. It’s a hands-on technical role with real influence. You’ll be part of our ‘ITSM’ team working with skilled colleagues across both development and operations of the platform.

We’re not looking for someone to just “keep the lights on”. We want someone who wants to build, improve, challenge, and help us take ServiceNow to the next level.

Your responsibilities

• Develop & Operate the ServiceNow platform (“Connect”) across Demant
• Design best-practice solution & standards to ensure a stable, scalable & reliable platform
• Own your solutions end‑to‑end – from idea & design to implementation & operations
• Continuous development & improvement of the platform and modules – today we have ITSM, CMDB, ITOM, Workflow Data Fabric, and HRSD modules
• Take lead in shaping our technical ServiceNow roadmap and best practices & governance for the platform through close sparring & guidance with leadership, stakeholders and team
• Support the scaling of ‘IT solutions’ to Enterprise level – with focus on driving efficiency for our users on cross-company processes
• Act as a technical lead within the ServiceNow area, guiding solution design and development standards across the platform
• Support and mentor team members by sharing technical knowledge, best practices and architectural guidance

Our requirements

• Solid experience as ServiceNow developer understanding the platform setup & capabilities
• Strong understanding and experience within CMDB (CSDM) or ITSM, ITOM ‘discovery & service mapping’, and data modelling is key for the perfect candidate
• Comfortable with scripting (JavaScript/Glide) and setup integrations after best-practice (REST, SOAP, MID Server, Workflow Data Fabric).
• The ability to take ownership, support or make decisions on your own, and drive solutions forward
• Ability to speak up on solutions or decisions you don’t agree to and challenge status quo
• A collaborative mindset – you enjoy working with others, not just coding in a corner
• Experience in a Technical Lead / Principal Developer role within ServiceNow or enterprise platform environments
• Ability to guide technical direction, influence solution design decisions and support the growth of other developers

This is how we organize our work

This is how we work

• in house
• you focus on a single project at a time
• you develop several projects simultaneously
• you can change the project
• you have influence on the choice of tools and technologies
• you have influence on the technological solutions applied
• you focus on product development
• agile
• scrum

What we offer

• Full-time work agreement, with a permanent contract after 3 months
• Hybrid working model (2 days per week in the Szczecin/Warsaw office) or remote
• Social benefits (private medical health care, insurance, sport card, benefit cafeteria program and more)
• Scandinavian culture and care about equity, independence, open dialog and work-life balance
• Learning and development opportunities adapted to your needs and supporting your growth
• Opportunity to empower highly skilled Agile teams working with cutting-edge technology for hearing aids

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate gym
• mobile phone available for private use
• computer available for private use
• no dress code
• coffee / tea
• drinks
• employee referral program
• charity initiatives

In case of applying via the form included in the job offer, candidate’s personal data will be processed by Demant Enterprise A/S as the controller of the Demant recruitment portal. Full privacy notice is accessible in the recruitment form. Demant Technology Centre Sp. z o.o. is the controller of your personal data processed in this recruitment process. The full text of the Privacy policy is aavailable on our website Demant Polska in the “Privacy policy” tab. Personal data will be processed in order to perform the recruitment process for the position indicated in the job offer. If you provide your consent to participate in other recruitment processes, your personal data will be processed for up to 12 months after applying, unless a longer period derives from binding law or controller’s legitimate interest. Please include in your CV information whether you consent to have your personal data processed in different recruitment processes by: [] Polish Demant Group company, which this job offer applies to, [] Polish Demant Group companies, [] all Demant Group companies. Giving consent is voluntary, however not providing consent will result in not receiving updates with job offers via the provided contact details. Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: