Order management specialist with German

Your future company

Join the SSC structures as Order Management Specialist and support the order lifecycle operations in DACH region.

Requirements

• experience in Order Management/Customer Service with B2B/B2C clients, preferably in e-commerce, retail, FMCG industry
• fluency in German language (C1) and communicative English (B2)
• knowledge of ERP systems, client-support platforms (a plus) and Excel
• good problem-solving skills
• good communication skills, to solve customer's issues and cooperate smoothly with other departments and stakeholders

Responsibilities

• managing the whole orders lifecycle across different stages and departments
• solving client's problems and claims
• updating clients on the delivery time and schedules
• cooperation with logistics, supply chain, purchaising and finance teams
• maintain accurate and complete customer recods in CRM and ticketing tool
• issuing proper documentation (invoices, delivery notes, credit notes) to customers on request

The offer

• Contract of employment in stable, well-known brand
• Hybrid model of work
• Professional training and development opportunities
• Additional package of benefits
• Opportuity to work in a global, well-known brand