HRSD Product and Knowledge Lead

HRSD Product and Knowledge Lead

Miejsce pracy: Warszawa

Your responsibilities

HRSD Product Ownership

•Own the end-to-end HR service delivery experience, ensuring services are scalable, user-friendly, compliant, and aligned with business needs.

•Define and drive the HRSD roadmap, balancing employee experience, operational efficiency, risk, and technical priorities.

•Act as the primary business owner for the HRSD platform, partnering closely with IT and key stakeholders to deliver measurable outcomes.

•Oversee platform adoption, release management, governance, and continuous improvement.

•Manage the askHR digital experience, ensuring services, content, and transactions are easy to access and use globally.

•Drive governance for HR digital channels, including intake, prioritization, publishing standards, and change management.

•Promote self-service through effective communications, campaigns, training, and process adoption.

Knowledge Management & Governance

•Own the global HR knowledge strategy, ensuring content is accurate, compliant, consistent, and employee-focused.

•Lead knowledge governance, review cycles, and content ownership processes across HR domains and regions.

•Serve as the subject matter expert for ServiceNow Knowledge Management, including taxonomy, metadata, workflows, permissions, and content lifecycle management.

•Establish and maintain global knowledge standards, ensuring content supports self-service, case deflection, and first-contact resolution.

•Use data and analytics to identify content gaps, drive improvements, and enhance the employee experience.

•Partner with HR and regional stakeholders to keep content current while managing local variations within global standards.

Continuous Improvement & Reporting

•Own reporting, insights, and performance metrics across HRSD and Knowledge Management.

•Drive continuous improvement initiatives that enhance service delivery, efficiency, adoption, and employee satisfaction.

•Establish scalable, consistent ways of working that reduce complexity, improve governance, and support enterprise-wide HR operations.

Our requirements

• Bachelor’s degree in HR, Business, Information Systems, Communications, Digital Content, or a related field, or equivalent experience.

• experience owning or leading a digital product or platform, with accountability for roadmap, prioritisation, and outcomes.

• Experience working with HR Service Delivery platforms such as ServiceNow, including employee portals, case management, workflows, and knowledge management.

• Strong writing, editing, and content governance skills, with the ability to maintain a clear employee voice.

• Strong stakeholder management skills, with comfort operating as a single accountable owner.

• Analytical mindset, comfortable using data to drive material change in service delivery.

• Practical, detail oriented approach with a strong focus on clarity, simplicity, and employee experience.

What we offer

Total Rewards: We understand that compensation is an important consideration as you plan your next career move. The salary range for this position in Poland is PLN 230,000 to 280,000, and is determined based on multiple factors, including job-related skills, experience, and qualifications. While this represents the typical range for the role, we may offer a higher salary for candidates with exceptional experience or expertise. We encourage you to discuss your expectations further with the recruiter and learn more. In addition to base salary, this position is eligible for an annual bonus with a target payout of 20% of base salary. You’ll also benefit from annual paid leave, access to ULS University to support continuous learning and career growth, two volunteering days per year for community engagement, and flexible working arrangements to support work-life balance.

UL Solutions

This role offers a rare opportunity to shape how HR shows up for every employee, every day. As the HR Service Delivery Product and Knowledge Lead, you will lead askHR, UL Solutions’ global HR portal and primary entry point for HR support.

This role exists to define, govern, and elevate the HR service delivery experience, acting as the single accountable owner for askHR as a global platform and knowledge ecosystem supporting more than 15,000 employees.

You will directly influence how employees access HR services at scale, with measurable impact on HR efficiency, risk reduction, service quality, and employee confidence in HR support