Junior Credit & Collections Specialist (with German)

Junior Credit & Collections Specialist (with German)

Miejsce pracy: Katowice

Your responsibilities

Your role

As a Junior Credit & Collections Specialist you will support Accounts Receivable processes by managing customer payments and ensuring timely cash collection. You will play a key role in maintaining cash flow, building relationships with customers, and resolving payment issues. This role offers the opportunity to develop negotiation and communication skills in an international business environment.

Your tasks

• Monitor and collect outstanding receivables.

• Manage a portfolio of customers and achieve cash collection and ageing targets.

• Contact customers to follow up on overdue invoices and negotiate payment solutions.

• Handle customer queries, support dispute resolution, and escalate complex cases when needed.

• Build and maintain strong relationships with external customers and internal stakeholders.

• Ensure compliance with company policies and continuously improve collection processes.

Our requirements

• Very good command of German (C1) and English (minimum B2).
• Minimum 1 year of experience in Collections, Accounts Receivable, Customer Service, or a related field.
• Strong communication skills and customer-oriented mindset.
• Analytical thinking and ability to manage priorities effectively.
• Very good knowledge of MS Office tools (especially Excel).
• Bachelor’s degree.

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).