AR Team Leader

Key responsibilities

Operational Delivery:

• Coordinates and supervises day-to-day tasks and workload allocation.
• Recognizes unusual transactions, trends, or variations and communicates findings and recommendations to management and stakeholders.
• Proactively recognizes issues within scope of responsibilities, identifies options and implements solutions.
• Participates in further waves of process transition and stabilisation.

Performance Management and Continuous Improvement

• Drives team and process performance through data‑driven insights.
• Coordinates, develops and maintains documentation on projects and team assignments.
• Supports projects including process redesign and standardization.
• Ensures process documentation and flow are updated regularly.
• Drives automation and process optimization.
• Provides inputs to restructuring and automation projects.

Stakeholder Management

• Provides clear, concise, and regular updates to all stakeholders.
• Drives operational governance.
• Coordinates efforts across departments to address inter‑departmental issues and deliver best service experience.

Escalation Management

• Monitors team performance in handling escalations and provides coaching to improve proficiency.
• Leads issue resolution and implements relevant controls in line with process requirements.
• Reports issues to relevant stakeholders.

Risk, Compliance & Controls

• Maintains controls and procedures of Accounts Receivable process.
• Ensures control governance is in place in terms of operating and design effectiveness of controls.
• Ensures timely closure of audit findings.

Team Management

• Mentors and provides guidance to team members.
• Leads, motivates and engages the team to achieve goals.
• Conducts regular 1:1 meetings, performance reviews and development discussions.
• Promotes accountability, collaboration and open communication.
• Participates in recruitment and onboarding of new team members.

Position requirements

• Bachelor’s degree in finance & accounting (preferable).
• 10+ years of experience in finance including Billing (experience at GBS or BPO).
• Minimum 1.5 years of experience in leadership roles including TL.
• Expert knowledge of end-to-end AR process and related accounting with special emphasis on Billing.
• Language: English B2/C1; German B2/C1 is an advantage.
• Experience with ERP system: SAP is a must.
• Managing improvement projects, leading improvement initiatives, embedding Continuous Improvement culture within a team.
• Excellent communication and influencing skills across cultures.
• Stakeholder and escalation management.
• Conflict Resolution and change management.

Benefits

• Private healthcare and group life insurance.
• Annual bonus.
• myBenefit platform/subsidy for Multisport cards.
• Internet and electricity allowance for remote work.
• Increased funding for the Employee Capital Plans (PPK) program; Rolls Royce contributes 3% to this program.
• Additional vacation days based on length of service.
• Hybrid work model (2 days in the office / 3 days from home).
• Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20).

Rolls Royce are committed to being a respectful, inclusive and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation and everyone can thrive.

Please note that all applicants will be subject to Poland right‑to‑work check as part of the recruitment process.