Junior Customer Service Representative with Dutch

Junior Customer Service Representative with Dutch

Miejsce pracy: Warszawa

Your responsibilities

• Support customers via phone and email, helping with service and repair requests
• Provide friendly and professional assistance, making sure customers feel heard and supported
• Make sure all requests are handled according to quality standards and company processes
• Keep high customer satisfaction by meeting service targets (SLA)
• Handle incoming customer inquiries and resolve issues step by step
• Check and validate service agreements and requests
• Manage orders and returns using SAP system (training provided)
• Work closely with internal teams and external vendors to support repair processes
• Track progress and ensure updates are communicated to customers

Our requirements

• Excellent verbal and written communication skills in English and Dutch (C1)
• Availability to work in a hybrid mode in Warsaw office
• Strong commitment to delivering high-quality customer support
• Ability to remain focused in a dynamic environment and respond effectively to evolving inquiries
• Strong grammar, writing, and typing accuracy
• Ability to prioritize tasks and work independently with minimal supervision
• Sound judgment and problem-solving skills, both independently and in collaboration with peers
• Adaptability and willingness to learn quickly in response to changing client needs and product updates

What we offer

• Flexible 50/50 hybrid work model with the office located at Przyokopowa 26, Warsaw
• Full-time employment contract
• Using foreign language and new technology solutions daily, cooperating with various global Clients
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification)
• Employee Assistance Program - legal, financial, and psychological consultations
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares
• Paid employee referral program
• Private medical care (Luxmed or Medicover), life insurance
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card)
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• no dress code
• coffee / tea
• leisure zone
• extra social benefits
• shopping coupons
• sharing the costs of tourist services
• sharing the costs of tickets to the movies, theater
• employee referral program
• charity initiatives

Recruitment stages

• Online application
• Phone interview
• Online tests (optional step)
• Interview with your future Team Leader and Recruiter
• Welcome to Accenture!

About the role

You will work in a customer service team, helping customers solve their issues and making sure they have a positive experience. This is an entry-level role, so you will learn on the job and build valuable skills in communication, systems, and teamwork.

What we believe

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

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What's in for You

• A flexible working model (combination of remote work, office, or client site)
• Opportunities to learn and grow, especially if you are starting your career
• A collaborative environment where you can build relationships and develop skillS

Accenture Operations

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

When applying please enclose the below statement: "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”
Check out all our job vacancies at our website: Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.