eCOA Team Lead, Linguistic Validation & Electronic Implementation

e(COA) Team lead, PCS - Linguistic Validation & Electronic Implementation. Must have previous experience

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The language services team within ICON is seeking highly skilled and experienced Team Lead to lead a team of project managers and specialists supporting the delivery of linguistic validation and electronic Clinical Outcome Assessment (eCOA) implementation projects.

This leadership role combines operational oversight, people management, client engagement, financial accountability, and process excellence to ensure the successful delivery of high-quality multilingual (e)COA solutions for global clinical trials. The successful candidate will be responsible for driving team performance, developing talent, supporting business growth, and ensuring compliance with industry standards and client expectations.

Key Responsibilities

Leadership & People Management

• Lead, mentor, and develop a team of project managers and specialists.
• Conduct performance reviews, coaching sessions, and development planning.
• Foster a collaborative, accountable, and customer-focused team culture.
• Support resource allocation, workload management, and capacity planning.
• Drive employee engagement and retention initiatives.

Operational Excellence

• Oversee the successful execution of linguistic validation and eCOA implementation projects.
• Monitor project quality, timelines, budgets, and key performance indicators.
• Identify and mitigate project risks and escalation points.
• Ensure adherence to SOPs, quality standards, and regulatory requirements.
• Support continuous improvement initiatives across processes and systems.

Client & Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Serve as a senior escalation point for project and client-related matters.
• Collaborate closely with Client Managers, Business Development, Production Teams, and Technology teams.
• Participate in client meetings and provide strategic guidance on project delivery.

Financial Management & Business Performance

• Monitor and drive project financial performance, including revenue, margin, and profitability targets.
• Review project budgets, forecasts, and resource allocations to ensure efficient project delivery and optimal financial outcomes.

• Analyze revenue trends, utilization metrics, and operational performance indicators to support business objectives.
• Ensure accurate financial tracking, including change orders, scope management, invoicing readiness, and revenue recognition milestones.

Quality & Compliance

• Ensure delivery meets quality, regulatory, and client-specific requirements.
• Support audit readiness activities and CAPA implementation.
• Contribute to process standardization and documentation improvements.
• Monitor compliance metrics and implement corrective actions when required.

Required Qualifications

• Bachelor's degree in Life Sciences, Languages, Translation, Project Management, or a related discipline.
• Minimum of 3 years of people leadership experience, including managing project teams within Life Sciences, eCOA, localization, or related service environments.
• Experience in clinical research, clinical outcomes assessments (COA), linguistic validation, localization, or related healthcare services.
• Strong understanding of translation and linguistic validation methodologies.
• Knowledge of eCOA, ePRO, eClinRO, eObsRO, or related electronic clinical technologies.
• Strong analytical and business acumen with the ability to interpret operational and financial data (including revenue, margin, forecasting and resource utilization)
• Excellent communication and stakeholder management skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Experience working in a global, cross-functional environment.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply