Premier Support Technical Specialist with Polish

Description and Requirements

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in Poland. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine.

What You’ll Do

• Diagnose and resolve hardware/software issues remotely via phone and email
• Dispatch parts and coordinate with field engineers for onsite repairs
• Collaborate with Technical Account Managers to ensure timely case resolution
• Deliver top‑tier customer communication and case management from start to finish
• Educate customers using your expertise and Lenovo's documentation
• Share insights on recurring issues to improve team knowledge
• Take ownership of your workload and drive cases to closure

What You Bring

• Solid knowledge of Windows OS and Microsoft products
• Troubleshooting skills across hardware and software platforms
• Strong problem‑solving and prioritization skills
• Excellent verbal and written communication in Polish and English (business fluent)
• Ability to view issues from multiple perspectives
• Proactive mindset and eagerness to learn

Nice to Haves

• Experience in IT services or working with field service providers
• Familiarity with AI‑assisted productivity tools (e.g., Copilot, ChatGPT, Microsoft 365 AI features and ability to leverage AI for knowledge search, troubleshooting, and documentation)

What We Can Offer You

• Life Insurance
• Private Medical Insurance
• Pension Plan
• Multisport Card
• Employee Assistance Program, e.g., for health, legal & financial consultancy
• Internal E‑learning Development Platform Available for Employees

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations : * Poland