Endpoint & Software Deployment Specialist (W/M)

Your responsibilities, Provide operational support for internal clients across multiple locations, Handle and manage support tickets (in ServiceNow), ensuring timely diagnosis, resolution, escalation, and communication with users, Troubleshoot and resolve issues related to: Microsoft Windows operating systems; software distribution and deployment; operating system installation and deployment; device provisioning and configuration; device drivers and hardware compatibility; Windows Updates and patch management; application installation failures; standard client applications; endpoint management services; support software deployment activities using Microsoft Configuration Manager (MCM/SCCM) and Microsoft Intune, Support and maintain standard client applications and enterprise software packages., Cooperate with application owners, infrastructure teams, and external suppliers to resolve complex technical issues, Support Virtual Desktop Infrastructure (VDI) operations, including:, Installation and configuration of virtual clients, Delivery and handover of environments to end users, Maintain technical documentation, knowledge articles, and support procedures, Contribute to automation and process improvement initiatives related to software deployment and endpoint management

Experience in IT support, preferably in 2nd / 3rd line support, desktop support, or endpoint management roles, Strong understanding of Windows operating systems, Experience troubleshooting:, Operating system issues, Application installation failures, Software distribution problems, Device driver issues, Windows Update related incidents, Endpoint management client issues, Hands-on experience with Microsoft Configuration Manager (MCM/MECM/SCCM), Understanding of software deployment technologies and application lifecycle management, Knowledge of Operating System Deployment (OSD) concepts, Experience diagnosing software installation failures using deployment logs and troubleshooting tools, Familiarity with application packaging concepts and silent software installations, Knowledge of Active Directory and Group Policy fundamentals, Experience working with ServiceNow or other IT Service Management platforms, Understanding of software distribution, patch management, and endpoint compliance processes, At least basic PowerShell scripting skills, Strong problem-solving and analytical skills, Excellent communication and stakeholder management abilities., Customer-focused mindset with the ability to explain technical issues to non-technical users, Ability to prioritize and manage multiple incidents and requests simultaneously, Strong organizational skills and attention to detail., Ability to work independently and in an international team environment, English and Polish proficiency (written and spoken)

Optional, Experience with software packaging solutions, Knowledge of PowerShell App Deployment Toolkit (PSADT), Experience supporting enterprise-scale endpoint environments

What we offer, Work in an international environment with access to global expertise and best practices in the aviation industry., Annual and long-term bonus schemes., An organizational culture based on trust, collaboration, and mutual support., Stable employment in a well-established company. The first employment contract is offered for a minimum of 12 months., Training from day one and clear opportunities for professional development, including financial support for foreign language courses and further education., Access to an e-learning platform with a wide range of training courses., Private medical care with the option to extend coverage to family members, as well as access to health programs and psychological support for you and your loved ones., Group life and health insurance., Safe and comfortable working conditions in line with high occupational health and safety standards., Co‑financing of truly useful benefits, including a Medicover sport card, public transport, prescription glasses, and meals in the company cafeteria. Additionally - fresh fruit Wednesdays., An attractive calendar of company events - integration, sports, and social activities., The possibility to join company - sponsored sports clubs., Convenient on - site facilities - a bus stop located next to the company and a dedicated employee parking area.

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, remote work opportunities, flexible working time, fruits, integration events, doctor’s duty hours in the office, parking space for employees, extra social benefits, sharing the costs of tourist services, sharing the commuting costs, employee referral program, charity initiatives, family picnics

MTU Aero Engines Polska Sp. z o.o., MTU Aero Engines Polska is a wholly owned affiliate of MTU Aero Engines—Germany’s leading engine manufacturer. MTU Aero Engines has a global presence with 20 locations worldwide and more than 13,000 employees. MTU Aero Engines Polska, based in Tajęcina near Rzeszów, currently employs more than 1,500 people.