Sales Specialist - Croatian speaking

Sales Specialist - Croatian speaking

Miejsce pracy: Gdańsk

Your responsibilities

• No cold calling! You advise caregivers who have expressed interest and build your own pipeline.
• You discuss possible care assignments with caregivers and support them with transitions and emergencies.
• You independently manage your caregiver base and act as their main point of contact throughout their assignment.
• You maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist.
• You provide best practices for conflict resolution to caregivers.
• You collaborate closely with our international teams.
• To continuously improve internal processes and customer experience, you provide constructive feedback based on your experiences.

Our requirements

• You have initial experience in account management, customer support, sales, or live in care.
• You enjoy making phone calls, and with your friendly demeanor, you easily convince caregivers to join marta.
• You are known for your personable, open, and communicative personality.
• You have a winner’s mentality: You are ready to learn quickly, push things forward, and go the extra mile for yourself and your team.
• You speak Croatian (C2) and either good English or German (> B2)
• Experience with systems like Salesforce, Pipedrive, or HubSpot is an additional advantage.

What we offer

• Purpose: You work on an important and interesting mission: the digital transformation of a significant industry in Europe - the need to effectively manage the demographic changes
• Work Environment: We offer you a beautiful office in the heart of Berlin with state-of-the-art facilities and everything you need to work efficiently.
• Flexibility: Want a change of scenery? In addition to our Gdansk office, we also have locations in Bonn, Lithuania, Romania, and Poland.
• Events: Alongside our legendary company parties, we host regular team events.
• Home Office Policy: If you are based near Gdansk, you can work 2 days per week. If you work outside of the Gdansk Area, you can work fully remotely.
• Health & Wellbeing: You receive 21 - 26 days of vacation per year, and we provide everything you need in the office to keep you comfortable and energized.
• Career & Development: Become part of an international team of 70+ employees, with regular feedback sessions and exciting growth and learning opportunities.

Benefits

• sharing the costs of sports activities
• private medical care

About Us

Marta connects caregivers across Europe with families who need help caring for their loved ones. Our company's mission is to make senior care more transparent, affordable, and reliable.

The current senior care market is still largely dysfunctional. Our goal is to create transparency in the market and leverage technology to empower caregivers in their daily work.

We address the challenges faced by every family with elderly relatives, aiming to improve care through technology and empower patients to age with dignity in their homes. As a specialist in the Customer Support Team, you will shape the experience for caregiver clients on our platform in Poland.