Service Management Availability Manager (with German)

Service Management Availability Manager (with German)

Miejsce pracy: Poznań

Technologies we use

Operating system

• Windows

About the project

As an Availability & Capacity Management Specialist, you will help ensure the reliability, performance, and availability of IT services that support business operations. Working closely with service management and technical teams, you will monitor service health, coordinate responses to disruptions, analyze trends, and support capacity planning to ensure systems meet current and future business needs while continuously improving service quality.

Your responsibilities

• Define, document, and communicate availability requirements and service level agreements (SLAs) for IT services and systems.
• Monitor the performance and availability of IT services, preparing reports to identify trends, risks, and improvement opportunities.
• Coordinate with incident and problem management teams to restore services quickly and support root cause resolution.
• Collaborate with capacity management teams to ensure infrastructure supports required availability levels and future growth.
• Identify and log events across the IT environment to maintain operational visibility.
• Classify and filter events to prioritize actions and enable effective response management.
• Coordinate responses to events, including escalation of incidents and initiation of appropriate mitigation actions.
• Analyze service, event, and capacity data to improve reliability, optimize resource utilization, and support long-term capacity planning.

Our requirements

• You hold a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• You have proven experience in availability management, incident management, or a similar IT service management role.
• You demonstrate strong analytical and problem-solving skills.
• You communicate effectively and collaborate confidently with diverse stakeholders and IT teams.
• You are familiar with IT service availability monitoring tools and related methodologies.
• You have experience monitoring system performance, analyzing trends, and supporting capacity planning activities.
• You hold an ITIL Foundation Certification.
• You have English and German language skills at C1 level.

What we offer

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).