Customer Service Specialist with French, German, or Italian

For our client, a global leader in the technical/chemical industry, we are looking for a  Customer Service Specialist  who will provide excellent support to dedicated customers throughout the entire OTC process. This role requires strong communication skills, attention to detail, and the ability to work in an international environment.

Location: Warsaw

Key Responsibilities:

• Provide excellent customer service to dedicated customers
• Support customers along the entire OTC process
• Monitor the fulfilment of customer orders and take action when satisfaction is at risk
• Represent customer interests within the company by managing complaints and delivering professional responses
• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
• Ensure proper documentation and compliance with company and legal standards

Requirements:

• Bachelor’s or Master’s degree in Business Studies, Logistics, or Supply Chain
• Previous experience in customer service (e.g., call center, B2B support, back-office) or working with SAP systems 
• Strong customer orientation and teamwork abilities
• Excellent communication skills and ability to work in an international environment
• Ability to troubleshoot and manage multiple priorities in a fast-paced setting
• High proficiency in English (C1) and Italian (B2/C1) or French (B2/C1) or German (B2/C1)

The company offers an attractive benefits package, including:

• Private medical care with Lux Med – VIP package
• Meal allowance – 450 PLN net
• Public transport allowance – 160 PLN gross
• Remote work allowance – 110 PLN net
• Workation option – up to 3 weeks per year from any EU country
• Hybrid work model – 3 days per week from the office
• Yearly bonus – 10%

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.