Junior IT Support Agent with Brazilian Portuguese

Informacje o pracy

Nr referencyjny

2965/26/PS

Stanowisko

Junior IT Support Agent with Brazilian Portuguese

Obszar zawodowy

IT

Typ pracy

praca stała

Forma świadczenia pracy

stacjonarna

Typ kandydata

---

Kraj

Polska

Województwo

opolskie

Miasto

Opole

Obowiązki

Your tasks
Handle incoming requests from users in Brazilian Portuguese regarding login issues, application access problems and other basic IT incidents.
Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
Document all interactions, reported issues and actions taken in the ticketing system.
Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
Continuously expand your IT knowledge through diverse training programs and learning paths.

YOUR ROLE
You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e‑mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.

Wymagania

Języki

portugalski

C1 - zaawansowany

Inne wymagania

YOUR PROFILE
Very good command of Brazilian Portuguese (C1 level or higher)
Good knowledge of English (B2 level or higher)
Motivation to start a career in IT and willingness to learn.
Positive, can‑do attitude and strong problem‑solving approach.
Ability to communicate clearly with users and collaborate effectively with a team.
Nice to have

Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

Warunki zatrudnienia

Warunki pracy

WHAT YOU’LL LOVE ABOUT WORKING HERE
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Zarobki od

---

Zarobki do

Data oferty

22-09-2026

Data ważności

31-10-2026