Major Incident Manager (with French)

Informacje o pracy

Nr referencyjny

1739/26/PS

Stanowisko

Major Incident Manager (with French)

Obszar zawodowy

IT

Typ pracy

praca stała

Forma świadczenia pracy

stacjonarna

Typ kandydata

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Kraj

Polska

Województwo

śląskie

Miasto

Katowice

Obowiązki

Your role
SPOC 24/7 for technical teams and business and manager of client’s infrastructure.

Your tasks
Issue communication about P1 and P2 incidents to inform all parties about the status of the ongoing incident.
Lead and coordinate management of incidents by quickly mobilizing the teams and third parties necessary for resolution.
Report to top management on the status of critical incident resolution.
Participate in CABs to identify major changes that can generate a significant business impact by anticipating possible prevention areas

Wymagania

Języki

francuski

B2 - ponadśredniozaawansowany

Inne wymagania

Your profile
Experience in Service Management.
Being familiar with IT infrastructure and ITIL methodology.
Readiness to work on 12-hours shift in 24/7 mode.
Fluent English.
Fluent French will be a plus.

Warunki zatrudnienia

Warunki pracy

What You'll love about working here
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Zarobki

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Data oferty

22-05-2026

Data ważności

30-06-2026