(Senior) AWS Cloud Consultant - Amazon Connect

We are an independent multi-cloud services company that helps enterprises and SMB companies build new foundations for future growth through successful cloud transformation and breadth of expertise in applying cloud technologies to unlock new possibilities. Today's digital and technological revolution is an important part of our business - we are not only adapting to it, but also taking an active part in creating and supporting companies in overcoming the associated challenges.

Our goal is to see the client from their perspective, build relationships based on mutual benefit, and contribute to the efficiency and optimization of clients' businesses.

We are people with high seniority, and we specialize in solutions that help our clients in digital transformation. Our company focuses on long-term relationships and offers the opportunity to actively influence the development of the organization. We create an inspiring atmosphere based on transparency and cooperation.
Our mission is to support customers at various stages of their digital transformation, from data centers infrastructure automation, initial migration and cloud-native modernization to building platforms and scaling Infrastructure as Code processes for multiple development teams.

We are seeking an experienced Senior AWS Cloud Consultant eager to join us on this mission.

Duties and Responsibilities:

• Identify, evaluate and translate business needs into well-architected Amazon Connect contact center solutions tailored to customer service use cases
• Advise and support customers throughout the implementation of Amazon Connect-based contact center platforms
• Design and build customized IVR scenarios, call routing logic and agent workspace configurations
• Integrate Amazon Connect with AWS services such as Bedrock, Lex, Lambda and DynamoDB, as well as external systems including CRM platforms
• Set up and optimize real-time monitoring, reporting and historical analytics for contact center performance
• Plan and deliver customer workshops, knowledge‑sharing sessions and hands‑on trainings
• Create test strategies, validation scenarios and structured rollout plans for new solutions
• Collaborate closely with internal technical and delivery teams to ensure robust, scalable and high-quality customer implementations

Experience, Knowledge and Skills:

• Proven experience in delivering and implementing contact center solutions, preferably based on Amazon Connect
• Strong hands‑on expertise in designing and configuring IVR flows, call routing logic and agent workflows
• Solid knowledge in one or more of the following areas: Amazon Connect, Amazon Lex, AWS Lambda, Generative AI or Conversational AI
• AWS certifications (e.g. AWS Solutions Architect or equivalent) are considered a plus
• Practical experience with CTI integrations and API‑based system connectivity
• Ability to understand business and customer needs and translate them into effective technical solutions
• Strong motivation to work with modern technologies and continuously expand your technical skill set
• Full professional proficiency in both Polish and English, written and spoken
• Availability for occasional travel related to customer engagements
• Team‑oriented mindset with strong communication skills and a structured, methodical approach to work
• Background in STEM, formal IT training (e.g. application development) or equivalent hands‑on experience in the IT field
• Flat organizational structure
• Knowledge‑sharing sessions
• Employee referral program

What awaits you at Semantive?

We take care of our team at work and after work! Check out the benefits we have for you:

Remote work and flexible working hours

We work remotely and let you customize your working hours. The mandatory point of the day is team meetings, the rest you can schedule according to your individual preferences.

Medical package

The decision is yours, you can choose LUX MED or Medicover. We cover all costs - your health always comes first.

Support in the first days

Your dedicated Buddy will support you from the very first day at Semantive (and even before).

Be a referral hero

A referral program in which people from Semantive and not only, can participate - and gain up to 8.000 PLN in rewards per referral! Check the details.

Solving real challenges

Our clients impact the lives of millions of people. Here, you're guaranteed to work on big projects that have a real impact on the world.

Knowledge is power

We have a personalized training budget for you (3,600 PLN per year), an online library, access to courses with reviews from people who have gone through them, TECHtalks, newsletters, and much more!

A great Team of great People

Team-building meetings, fully funded by us - accommodation, travel, and great food :) We'll make sure you get to know your team and feel comfortable in it.

Meet our Team

I have been working at Semantive for 4 years, I started my adventure in IT here and was very warmly welcomed by colleagues. Here I learned all the ins and outs of the profession and have the opportunity to gain skills in programming and working in a Cloud environment. We have a great atmosphere in the team and I am never left alone with a problem.

Konrad

Do you have any questions?

Is English language required? What will be my role when I join the team? What technologies and tools will I be working with? You will find answers to these and other questions here.