Retail Credit and Collection Junior Specialist

Job Purpose

We are looking for a Credit and Collection Junior Specialist reporting directly to the Retail Team Leader. This is a local role based in Poznań. The position focuses on supporting credit control and cash collection processes, maintaining customer accounts, and ensuring timely resolution of outstanding items and complaints.

Responsibilities:

• Ensure accurate and efficient cash collection and credit control processes
• Maintain and clarify customer accounts and outstanding items
• Monitor outstanding debts and follow up on overdue payments
• Coordinate and clarify customer complaints
• Prepare periodic reports and provide internal and trade statistics
• Respond to local queries within the scope of responsibility
• Assist with team and departmental projects (may include limited travel)
• Perform other ad-hoc accounting and finance tasks

Qualifications & Experience Required

Education, Master, other certification:

• University degree in Finance or Accounting (preferred but not required)

Experience:

• Entry-level role; experience not required but will be an asset

Technical Skills:

• Good knowledge of MS Office, especially Excel

Languages Skills:

• Excellent French (C1)
• Communicative English (B2 or higher)

Soft/Behavioral Skills:

• Attention to detail and accuracy
• High level of customer service
• Strong communication skills
• Ability to work independently and in a team
• Ability to work under time pressure