ServiceNow Solution Architect (M/F/D)

ServiceNow Solution Architect (M/F/D)

Miejsce pracy: Warszawa

Technologies we use

Operating system

• Windows

About the project

We are looking for an experienced ServiceNow Solution Architect to lead the design, governance, and implementation of enterprise-scale ServiceNow solutions. The successful candidate will play a key role in defining the future ServiceNow architecture, ensuring alignment with business objectives, enterprise architecture standards, and ServiceNow best practices.

This role requires deep expertise in CMDB, CSDM, and IT Asset Management (ITAM) and the ability to translate complex business requirements into scalable, maintainable, and future-proof solutions.

Your responsibilities

Solution Architecture

▪️Design end-to-end ServiceNow solutions across multiple modules and business domains.

▪️Define solution architecture, technical designs, data models, and integration patterns.

▪️Ensure solutions are scalable, secure, supportable, and aligned with ServiceNow best practices.

▪️Review and approve technical designs produced by development teams and implementation partners.

CMDB & CSDM Leadership

▪️Own the architectural vision for the data on ServiceNow platform.

▪️Lead the implementation and continuous improvement of the Common Service Data Model (CSDM).

▪️Define relationships between business services, technical services, service offerings, applications, infrastructure, and assets.

▪️Establish governance and quality standards for configuration and service data.

IT Asset Management

▪️Architect solutions supporting Software Asset Management (SAM) and Hardware Asset Management (HAM).

▪️Define integration strategies between ITAM, CMDB, procurement, and discovery tools.

Platform Governance

▪️Establish architectural data standards, design principles, and implementation guardrails.

▪️Promote out-of-the-box capabilities and minimize unnecessary customization.

▪️Participate in Technical Governance Board.

▪️Support platform upgrades and roadmap planning.

Stakeholder Management

▪️Collaborate with business stakeholders, product owners, enterprise architects, and technical teams.

▪️Facilitate workshops to gather requirements and define solution directions.

▪️Provide architectural guidance to developers, administrators, and platform teams.

▪️Manage relationships with implementation partners and vendors.

Our requirements

Experience

▪️5+ years of ServiceNow experience.

▪️2+ years as Solution Architect, Technical Architect, Lead Consultant, or equivalent role.

▪️Proven track record of delivering ServiceNow solutions in large enterprises.

▪️Experience working in global, multi-stakeholder environments.

Mandatory Technical Skills

▪️Expert-level knowledge of CMDB architecture and governance.

▪️Strong practical experience with ServiceNow CSDM and service modeling.

▪️Strong experience with IT Asset Management (ITAM), including SAM and HAM.

▪️Strong understanding of ServiceNow data model and platform architecture.

▪️Experience with ITSM and related ServiceNow products.

▪️Experience designing integrations using REST APIs, IntegrationHub, MID Server, and related technologies.

▪️Understanding of data governance, identification and reconciliation, and CMDB Health.

What we offer

▪️Employment based on an employment contract, along with a comprehensive benefits package.

▪️Training and development programs, as well as access to an e-learning platform.

▪️Onboarding program with the support of a dedicated Buddy.

▪️Participation in an annual, company-wide integration event.

▪️A work environment based on Scandinavian organizational culture.

▪️Opportunities for growth through our internal program.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• integration events
• corporate gym
• corporate sports team
• coffee / tea
• parking space for employees
• extra social benefits
• holiday funds
• christmas gifts
• employee referral program
• charity initiatives
• bicycle parking
• modern and ergonomic office
• yoga in the office

Recruitment stages

• CV Analysis
• Telephone contact
• 1st Recruitment meeting
• Tests (optional)
• 2nd Recruitment meeting (optional)
• Feedback

Take a 360-degree Virtual Tour of the DSV GBS Office

DSV GBS

DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide.

In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes.

DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development. We employ more than 1500 fantastic people and this number is constantly increasing.

We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office.

Zgoda na przetwarzanie dodatkowych danych I hereby give my consent for the processing of my personal data included in the application documents other than those required by law (Article 22¹ of the Polish Labour Code) by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, for the purpose of conducting the recruitment process. Granting this consent is voluntary, however, it is necessary to participate in the recruitment process. Zgoda na przyszłe rekrutacje I hereby give my consent for the processing of my personal data included in the application documents by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, for the purpose of participation in future recruitment processes. Zgoda na przekazywanie danych I hereby consent to the sharing of my personal data included in the application documents by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, with other companies within the DSV corporate group, for the purpose of considering my candidacy in recruitment processes conducted by these companies.