Junior IT Support Specialist (f/m/x)

Expected, IT Service Desk, Active Directory, Microsoft Office, Windows Server

Optional, macOS, Microsoft Azure, Multi-Factor Authentication

Operating system, Windows

About the project, Join an international IT Support team and help users resolve day-to-day technical issues in a dynamic business environment. In this role, you will be responsible for providing technical support, handling service requests, and ensuring a high level of user satisfaction. You will work with Microsoft 365, Active Directory, and end-user devices while supporting employees across different locations. Working closely with experienced IT professionals, you will contribute to the smooth operation of workplace technology and IT services., , It is an excellent opportunity to develop your technical skills and gain valuable experience in an international environment.

Your responsibilities, Receiving, logging, and resolving technical issues reported by users through Jira Service Portal and Microsoft Teams, Troubleshooting and resolving issues related to Windows 11, Microsoft 365, user access, and software applications, Managing user accounts, groups, and permissions in Active Directory, while supporting user access and authentication processes, Preparing, configuring, and supporting end-user hardware, including Dell devices and workplace equipment, Analyzing incidents, resolving common technical issues, and escalating more complex cases to the appropriate support teams, Supporting IT asset management activities, maintaining technical documentation, and assisting with hardware procurement and equipment tracking

At least 6 months of experience in IT Service Desk, Help Desk, IT Support, or Technical Support, Good knowledge of Windows 11 and Microsoft 365 (Office 365), Experience with Active Directory user and permission management, Ability to troubleshoot and resolve hardware, software, and access-related issues, Familiarity with ticketing systems and understanding of incident management and escalation processes, Very good command of both Polish and English, enabling effective communication with users in an international environment, Availability to work on-site in Warsaw

Optional, Familiarity with Microsoft Azure and Multi-Factor Authentication (MFA), Knowledge of macOS

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,