Customer Service Specialist with German (Collection department)

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

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Responsibilities:

• Daily contact with the customer regarding overdue payments (by phone and e-mail)
• Offering customers the best solutions
• Updating customers’ data in the system
• Creating reports and notes from conversations with customers
• Introducing process improvements

Requirements:

• Experience in the customer service area (preferably in debt collection department)
• Fluent knowledge of German (min. C1)
• Good knowledge of English (min. B1)
• University degree (bachelor/master)
• Communicative, goal-oriented, teamwork, attention to detail, problem-Solving Skills
• Openness for onboarding in the office in Warsaw (4-6 weeks), then work from the office 1 day a week

The offer:

• Work in a successful well-organized international organization
• The possibility of using German on a daily basis
• Full-time employment contract
• Attractive benefits (private healthcare, life insurance, social benefits package, Multisport subsidy (50%), employee discounts on company products, employee parking, performance-based incentives, employee referal program)
• Professional trainings & development