Manager, HR Service Technology & Enablement

Bristol Myers Squibb seeks a Manager for HR Service Technology & Enablement to oversee global HR service delivery operations, user experience improvements, and knowledge governance. The role combines HR operational expertise with technical acumen to support ServiceNow HRSD platform evolution and GenAI-enabled capabilities.

Responsibilities

• Support reliability and day-to-day effectiveness of HR service delivery tools and platforms
• Analyze service data, case trends, and feedback to identify operational pain points and experience gaps
• Support creation, maintenance, and governance of HR knowledge and policy content with established standards
• Contribute to GenAI-assisted features implementation and assess outputs for accuracy and user experience
• Support ServiceNow HRSD functional administration, configuration reviews, and process improvement initiatives

Requirements

• 3–5 years HR operations, HR service delivery, HR technology, or knowledge/content management experience
• Functional experience with ServiceNow HRSD, Employee Center, or comparable case/knowledge platforms
• Strong interest in employee experience, service quality, and operational effectiveness
• Ability to work with data, trends, and metrics to support decision-making
• Independent work capability using established standards and procedures
• Experience supporting knowledge governance, HR policy content, or service catalog content (preferred)
• Exposure to GenAI, chatbots, automation, or digital worker tools in HR environments (preferred)

Compensation: zł154,402 - zł187,100 (Warsaw, Poland)