Customer Service Agent with Italian or just English part-time

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

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Customer Service Agent with Italian OR English

For our client an international company based in Wroclaw, we are looking for Italian OR English speakers to join the Customer Service team on part-time basis that you can combine with your full-time job. 

We are looking for motivated and reliable individuals to join our team as Customer Service Agents. Your main responsibility will be assisting customers via live chat with delivery-related questions and issues.

No previous experience is required — full training is provided.

Responsibilities:

• Reply to customer inquiries through live chat

• Help customers track deliveries and check order status

• Assist with address updates and delivery changes

• Support customers with delays or delivery problems

• Escalate more complex cases when necessary

• Keep records of customer interactions

Requirements:

• English or Italian language proficiency at minimum B2 level

• Good written communication skills

• Basic computer skills

• Ability to manage multiple chats at the same time

• Positive attitude and willingness to learn

Company offers:

• Strong focus on personal development (workshops / training)
• A full-time employment contract from day one
• The possibility to work in a hybrid model (3 days from office, 2 days from home)
• A healthy lifestyle – subsidized sports card and private medical care
• Full support in your new role, including internal employee training and company laptop
• In-office perks
• Variety in your work and a fantastic, informal work atmosphere
• A challenging environment that will stimulate you to grow as a professional