Project Manager (AI Projects)

Optional, Zendesk

About the project, Are you passionate about AI? Change the world of logistics with us at DPDgroup :), , We are seeking an experienced project manager to serve as a true business partner in leading AI projects at DPDgroup IT Solutions Poland. This AI PM is a strategic partner to the Managing Director and AI Portfolio Manager, jointly shaping AI direction and priorities, having an influence across the organization. This role goes far beyond classic corporate PM work - it requires technical judgment, hands‑on involvement in solution shaping, and engineering-level decision-making., , Currently, we build and implement AI agents and data/ML solutions that support logistics operations, customer service, and process optimization., , Your main responsibility will be delivering AI projects end-to-end: from understanding the business problem and planning the solution, through leading the team (data/ML/engineering), to rollout and achieving measurable operational results within the Geopost organization., , Hybrid service delivery model - we come into the office in Warsaw twice a week.

Your responsibilities, The PM leads architecture discussions, risk assessments, and Go/No-Go decisions -not just overall coordination, Leading projects related to AI agents (e.g., customer service, operations support, process automation) as well as data/ML initiatives in a logistics environment, Translating business needs (operations, sales, customer service, IT) into concrete roadmaps, requirements, and a product backlog, Defining goals, KPIs, and success metrics for AI solutions (e.g., reduction in handling time, improvement of delivery SLA, contact automation, operational savings), Planning and coordinating the work of teams: automation engineers, software engineers, analysts, testers, and logistics domain experts, Managing the entire project lifecycle: discovery, PoC/MVP, pilot, scaling, maintenance, and continuous optimization, Managing risks in AI projects (data availability and quality, model complexity, integrations, business-side changes), Structured communication with stakeholders: statuses, decisions, priorities, presenting results and recommendations at the business level, Co-creating standards for running AI/ML projects within the organization (processes, artifacts, best practices), Close collaboration with logistics process owners in defining use cases, A/B tests, and rollouts

Minimum 3-5 years of experience as a Project Manager / Product Manager / Tech PM in IT; experience with AI, data, ML, or analytics projects is a plus, Very good verbal and written communication skills (Polish and English - working in an international Geopost environment), Deep understanding of AI engineering, LLM architectures, agent frameworks, model evaluation, and system integrations (without needing to code), Hands-on experience delivering projects end-to-end: from needs analysis, through delivery, to implementation and impact measurement, Ability to validate outputs from data scientists, ML engineers, and automation teams, Strong understanding of AI/ML engineering practices, model lifecycle, prompt engineering, agentic architectures, evaluation frameworks, and constraints of modern foundation models (e.g., Anthropic, OpenAI).” You understand limitations, data dependencies, and the model lifecycle, and you are genuinely curious about the latest developments in AI, actively follow emerging trends, tools, and approaches, and continuously explore evolving market best practices to apply them pragmatically in real-world projects, Ability to work with technical teams (Data science, ML engineering, AI architecture, Software engineering) and ask the right technical questions, without the need to code independently, Knowledge of how LLMs are trained, fine-tuned, aligned, how agent frameworks operate, what model limitations are, and how orchestration frameworks work, Experience influencing senior stakeholders, including C-level - gathering requirements, running workshops, managing expectations, prioritization, Familiarity with project management tools (Jira or similar) and experience working in agile methodologies (Scrum, Kanban)

Optional, Experience in logistics, e-commerce, last-mile delivery, or related companies (e.g., parcel delivery, fulfillment, Experience working with AI agents (e.g., chatbots, voicebots, employee copilots, ticket automation), Experience in international organizations or complex corporate structures, Familiarity with basic tools: ticketing systems (e.g., Zendesk), analytics/BI tools, MLOps platforms

Team size, 8

This is how we work, in house, you develop several projects simultaneously, you have influence on the product, agile, scrum

What we offer, Salary: 18000-22000 net/B2B (depends on experience), Participation in AI projects at one of the largest logistics players in Europe, with real impact on operations and the experience of millions of users, Opportunity to work on modern solutions (LLMs, AI agents, data/ML) in close collaboration with business stakeholders, Real influence on shaping the AI project delivery process and standards within the organization, Work-life balance: flexible hours and a hybrid service delivery model - we come into the office in Warsaw twice a week, Annual evaluation meetings, A friendly Buddy to guide you through the onboarding, further training, and career opportunities, Training possibilities for personal development after completing the onboarding period (3 months), Space to implement your own ideas, An open and casual company culture filled with internal events (Yearly event, Christmas party), The opportunity to quickly develop professionally on projects in Europe and all over the world, Employee Referral Program

Benefits, private medical care, sharing the costs of professional training & courses, remote work opportunities, parking space for employees

Recruitment stages, Interview with a recruiter (45 min, MS Teams), Tech. interview with Team Leader and AI Portfolio Manager, Open Day (3 hours at our office)

DPDgroup IT Solutions sp. z o.o., Join the DPDgroup IT Solutions team and help develop modern applications supporting global operations of the Geopost Group., , We work in an international environment, delivering solutions based on the latest technologies and architectural standards – we embrace event driven architecture based on microservices. Our applications are not only used in multiple European countries, but also in other parts of the world!

This is how we work,