IT Support Specialist (French + Spanish)

WHO ARE WE? WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES. At ALTEN, we see our specialists as architects – today’s designers of tomorrow’s world. As a leader in Engineering and IT Services, we support a company in their technological and sustainable transformation. OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE. We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide. Our motto: Building Tomorrow’s World Today! Role Description Provide first-line IT support to French- and Spanish-speaking users via phone, email, and ticketing systems. Act as the primary point of contact for IT service requests, incidents, and inquiries. Troubleshoot and resolve technical issues related to business applications, user accounts, devices, and access management. Log, track, monitor, and update incidents and service requests in accordance with established ITSM processes. Escalate complex issues to appropriate support teams and follow up until resolution. Maintain regular communication with end users, providing status updates and ensuring high levels of customer satisfaction. Support users in a fast-paced international environment while effectively handling challenging situations and service escalations. Follow ITIL best practices, internal procedures, and service level agreements (SLAs). Collaborate with global support teams to ensure efficient service delivery and knowledge sharing. Contribute to continuous improvement initiatives and knowledge base documentation. Requirements Experience in IT Help Desk, Service Desk, IT Support, or Customer Support environments. Fluent French (C1/C2 or native level) and fluent Spanish (C1/C2 or native level). Good command of English for communication within an international organization. Experience working with ticketing systems and ITSM tools. Strong troubleshooting and problem-solving skills. Customer-oriented mindset with a willingness to help users and deliver excellent service. Excellent communication and interpersonal skills, including the ability to de-escalate difficult situations. Ability to prioritize tasks and work effectively under pressure. Strong analytical thinking and attention to detail. Experience working in a multilingual, international support environment is an advantage. Knowledge of ITIL principles and service management best practices is a plus. Availability to support business operations during international working days and according to service requirements. We offer: We offer a full-time employment contract Location - Wrocław, work model - hybrid Stable and long-term cooperation Well-defined career path at the European leader in engineering & IT consulting Opportunity to relocate and work in different ALTEN Polska branches After project completion, opportunity to engage in subsequent projects within the company Introduction and cooperation with a dedicated Competences Manager Benefits: Medicover medical care Medicover dental care Medicover Benefits platform Medicover Sport card Referral Program Layette for a newborn employee’s child Group life insurance Pension scheme We also offer cooperation based on a B2B or Contract of mandate (UZ). We also guarantee: Access to professional certifications with our technology partners (e.g., Google, ISTQB) Access to relevant industry events Access to the Knowledge Sharing Program Access to the Referral Program Do not hesitate and join our team! NOTICE: We kindly inform you that we will contact the selected people.