TPSA Service Delivery SME

TPSA Service Delivery SME

Miejsce pracy: Kraków

Technologies we use

Expected

• Microsoft Excel

About the project

We are looking for TPSA Service Delivery to manage and oversee TPSA Service.

Your responsibilities

• Lead all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement.
• Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs.
• Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement.
• Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG,
• Collaborate with TPSA region leads to manage the SLAs.
• Identify and resolve service issue/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk.
• Enhance TPSA processes and build a resilient and engaged operational framework.
• Ensure security assessments comply with relevant regulations and standards.
• Create interlock with businesses, Procurement, and Technology teams to align service requirements.

Our requirements

• 5+ years of experience in Cyber technical or specialist roles or similar experience.
• Strong knowledge and experience of Third Party/Supply Chain Management and risks.
• Strong knowledge and experience of IT systems and infrastructure and data security.
• Good understanding of service management principles.
• Experience in simple data analysis with tools like Excel, Power BI etc.
• Experience in Third Party Security Assessment Process, control testing or audit disciplines.
• Ensure a steady improvement in your own skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities.
• Continuous improvement mindset, comfortable challenging existing processes.
• Contribute to the team in achieving monthly targets (e.g. SLA) for Service Management.

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: Wyświetl e-mail na pracuj.pl.