Salesforce Solution Architect

• Strong Salesforce platform experience at an architectural level, particularly Service Cloud, Experience Cloud, Flow, Apex and LWC.
• Hands-on experience with Data 360 (Data Cloud), including data ingestion, harmonisation, identity resolution, segmentation and activation.
• Proven experience in integration architecture (APIs, events, middleware), ideally involving ERP systems such as SAP.
• Practical knowledge of Agentforce, AI agents, prompts, grounding and the Einstein Trust Layer.
• Experience in customer-facing consulting roles.
• Confidence in facilitating workshops, stakeholder meetings and executive-level discussions.
• Ability to bridge business and IT requirements and combine architectural analysis with hands-on technical work.
• Fluent English.

Nice to Have Requirements

• Experience with survey and customer feedback tools.
• Knowledge of claims, warranty and after-sales processes.
• Background in manufacturing or industrial environments.
• Salesforce certifications such as Application Architect, System Architect, Data Cloud Consultant or Agentforce Specialist.
• Swedish language skills.

We are looking for an experienced Salesforce Solution Architect to design and oversee solutions built on the Salesforce platform, with a particular focus on Service Cloud and Data 360 (Data Cloud).

The role involves designing data models, business processes, master data management solutions, and integrations with external systems, including SAP S/4HANA.

This position combines architectural expertise, consulting and hands-on technical work. The successful candidate will collaborate with both IT and business stakeholders, analyse requirements, recommend solutions and, when needed, develop prototypes and Proofs of Concept (PoCs) to validate technical approaches.

An important part of the role will also involve advising on the potential use of Agentforce and agentic AI capabilities.

,[Design solution architecture for projects involving Salesforce and Data 360. , Define data models, business processes and master data management solutions. , Design and govern integrations between Salesforce and external systems, particularly SAP S/4HANA. , Analyse business and technical requirements, identify gaps and recommend optimal solutions. , Develop prototypes and PoCs to validate architectural decisions and reduce delivery risks. , Advise on the implementation and use of Agentforce and agentic AI solutions. , Provide architectural guidance, design reviews and technical leadership to development teams. , Collaborate with Enterprise Architects, integration, security and support teams, as well as business process owners. , Support the handover of implemented solutions to maintenance and support teams. ] Requirements: Salesforce