Merchant Onboarding Specialist

Merchant Onboarding Specialist

Miejsce pracy: Warszawa

Your responsibilities

Customer Experience

• Perform contract onboarding tasks which include but are not limited to: Contract validation, data input into all relevant systems, setup confirmation and archiving: -Contract validation: Check and ensure the complete, correct documentation of application received including contract relevant data and KYC/AML relevant information and documents. -Data input for acquiring and terminal: encoding of customer and terminal data into the relevant system including initiating internal terminal delivery and installation order and billing information when required. -Setup confirmation: sent activation and welcome note to new customer.

• Cooperate with Risk and Sales (Sales, external Sales partners, Partner managers) to clarify cases and provide clear status of all cases processed by team.

• Report all performed work steps into statistics files (Onboarding Statistics, task tool) on daily basis when required.

• Know and cooperate with entire internal stakeholder network and external business partners.

• Actively provide relevant input in problem solving activities and implement agreed solutions.

• Take simple operational decisions necessary to assure the quality standards and set priorities by performing team functional mailbox administration.

• Challenge current methods of service delivery, identify, recommend and implement improvements.

• Specific process related tasks in accordance with skill matrix.

Operational Excellence

• Actively provide relevant input in problem solving activities and implement agreed solutions.

• Search and suggest areas for process improvements in their respective field of responsibility.

• Contribute actively to the department's/team's SLA.

• Build strong relationships with your team and other internal stakeholders to ensure that you can grow your knowledge and confidence as well as to help you resolve customer request with highest service quality in the most efficient way.

Our requirements

• Actively provide relevant input in problem solving activities and implement agreed solutions.
• Search and suggest areas for process improvements in their respective field of responsibility.
• Contribute actively to the department's/team's SLA.
• Build strong relationships with your team and other internal stakeholders to ensure that you can grow your knowledge and confidence as well as to help you resolve customer request with highest service quality in the most efficient way
• Understand the Worldline Organisation
• English and Polish language is a must.

What we offer

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• flexible working time
• extra social benefits
• holiday funds
• sharing the commuting costs
• employee referral program
• charity initiatives

Worldline

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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