BMC Helix ITSM Architect - Remote (h/f)

Are you an experienced ITSM Architect with deep BMC Helix expertise? emagine has an opportunity for you to create the target ITSM architecture and platform strategy for a global enterprise, working with a global team. Skills & Experience Expert-level BMC Helix and ITSM architecture, with a track record of assessing complex, legacy environments Strong CMDB design and population strategy experience (BMC Discovery vs. third-party tooling) Expert in systems integration, environment strategy (DEV/TEST/UAT/PROD) and ITSM governance BMC licence analysis, including supporting renewal discussions Confirmed experience in ITSM automation, shift-left and AI use cases Strategic thinker who is hands-on, pragmatic and comfortable challenging customisation Fluent English is essential. French is a plus. Tasks & Deliverables Assess the current ITSM and BMC Helix estate, including technical debt, process gaps and data quality Define a pragmatic, scalable target architecture and a prioritised roadmap Set the CMDB strategy, ownership and governance model Review integrations and set target integration principles Compare licence entitlements with actual usage and advise on optimisation Identify high-value automation and AI opportunities Support the transition away from an outgoing supplier by assessing what it handles today Hand over knowledge to an incoming internal architect and technical team Why this role Real influence on a long-term platform strategy and operating model A high-visibility transition project with a clear start, a clear goal and a clear exit Work alongside technical leads and developers in a collaborative, enabling environment Other details Location: Full Remote: Regular interaction with teams in Europe and Asia Duration: Initial 4-6 months, with a possible extension Start: ASAP, a one-month notice period is acceptable. Apply with your latest CV or reach out to Brendan to find out more.