Senior ServiceNow Platform Engineer - ITSM & SPM

Senior ServiceNow Platform Engineer – ITSM & SPM

Miejsce pracy: Warszawa

Technologies we use

Optional

• Jenkins
• GitLab CI
• GitHub Actions
• Azure
• AWS
• Google Cloud Platform

About the project

We are looking for a hands-on ServiceNow Engineer to join our ServiceNow chapter and drive platform consolidation, strengthen our Strategic Portfolio Management (SPM), and modernize integrations. This is not a maintenance role - you will design, build and operate solutions that directly impact thousands of users and key business processes.

You will help shape a scalable and well-governed ServiceNow platform across multiple business entities, support the migration from legacy ITSM tools to ServiceNow as the single platform of record and contribute to simplifying and improving the integration landscape.

Your responsibilities

• Design, configure and develop solutions across ITSM modules (Incident, Problem, Change, Request, CMDB) and SPM modules (Demand, Resource, Project & Portfolio Management)
• Build custom applications, flows, and automation using low-code tooling and JavaScript/Glide API
• Architect and implement integrations with enterprise systems (monitoring, HR, finance, DevOps) via REST, MID Server, and IntegrationHub; reduce existing integration debt
• Own end-to-end testing including ATF automated test suites and quality gates within CI/CD pipelines
• Design platform automation: event-driven workflows, scheduled jobs, SLA management, and notifications
• Operate within agile squads across the full delivery lifecycle
• Platform governance and sustainable customization practices

Our requirements

• 5+ years hands-on ServiceNow development and configuration in production environments
• Deep expertise across ITSM modules: Incident, Problem, Change, Service Catalog, Request, CMDB
• Proven experience with ServiceNow SPM/Project Portfolio Management
• Strong JavaScript scripting: Glide API, Business Rules, Script Includes, UI Policies, Client Scripts
• Understanding of OOB-first implementation principles
• Solid experience with integration patterns: REST, SOAP, MID Server, IntegrationHub
• Hands-on ATF experience and strong testing/QA discipline
• ServiceNow Certified System Administrator (CSA) or equivalent
• Experience in agile, cross-functional delivery environments
• Platform governance and sustainable customization practices

Optional

• ServiceNow CIS certification in ITSM or SPM/ITBM
• Exposure to ITOM capabilities such as Discovery, Service Mapping, or Event Management is beneficial.
• Experience with PLANTA or comparable PPM tooling
• Familiarity with cloud infrastructure (AWS, Azure, GCP) in a platform ops context
• CI/CD tooling experience (Jenkins, GitLab CI, GitHub Actions) applied to ServiceNow delivery
• Experience with event-driven architecture, microservices, or API gateway patterns

This is how we organize our work

This is how we work

• in house
• you have influence on the technological solutions applied
• you have influence on the product
• you develop the code "from scratch"
• you focus on product development
• you focus on code maintenance
• agile

What we offer

• Paid time off: Enjoy 30 paid days off per year.
• Flexible benefits budget: Additional budget that can be used for both personal or professional development.
• Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services.
• Home office allowance: Support for a comfortable and productive remote work setup.
• Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• dental care
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• drinks
• leisure zone

Recruitment stages

• 45min video call with our recruiter
• 1h Technical Video Call
• 1h video call with Project Lead

About our Team:

Our team is responsible for the ServiceNow platform, acting as the central hub for expertise and support for Market Units and IT departments across the organization.

We focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM), ensuring the platform runs reliably, scales with business needs, and continuously evolves to support the organization’s growth.

You will thrive here if you:

• Solve complex problems with elegant solutions, not workarounds
• Stay ahead of ServiceNow platform releases and evolving best practices
• Think upstream and downstream before you build
• Communicate clearly with both technical and non-technical stakeholders in distributed agile teams
• Thrive in fast-moving environments with competing priorities and incomplete information

Baloise Solution Hub

We are more than a traditional insurance company. The changing safety, security and service needs of society in the digital age lie at the heart of our business activities.