Renewals Manager

Treść oferty

For our client we are looking for candidates for the position of Renewals Manager. The company is a private IT security software firm that develops solutions to help businesses identify and protect sensitive data, as well as assist with compliance auditing. 

Responsibilities:

• Enhancing client retention through automation of the customer journey and continuous improvement of the customer experience
• Managing the renewal process to ensure timely and successful closure of all renewals
• Maintaining open communication with clients, discussing terms and conditions, and preparing renewal contracts
• Ensuring accurate forecasting of renewals to support planning and achieve monthly and quarterly targets
• Increasing revenue by analyzing the customer base and identifying up-sell and cross-sell opportunities in cooperation with the Customer Experience team
• Improving the renewal workflow in collaboration with Customer Experience and Revenue Operations teams
• Applying negotiation strategies that create value for both the client and the company

Requirements:

• 3+ years of experience in account management
• Strong negotiation skills
• Ability to review existing processes and implement improvements when needed
• Experience with opportunity management tools and Salesforce
• Excellent interpersonal and communication skills
• Proactive, results-oriented approach
• Strong team player with the ability to build effective internal relationships
• High customer empathy and commitment to delivering excellent service
• Experience in renewal processes is a strong advantage
• Willingness to work afternoon hours aligned with the US time zone

Offer:

• Competitive health benefits
• Flexible work schedule
• Paid time off for volunteering and for your birthday
• Hybrid work model (2 days per week in the Kraków office)
• Opportunities for career growth and advancement
• Competitive salary (discussed individually based on qualifications)
• Work in an international team of talented and energetic people with clear task allocation and open communication
• Professional training and development, including external courses, conferences, and access to an internal learning platform
• Company-funded software and literature upon request
• Excellent long-term professional and career opportunities

W celu złożenia aplikacji prosimy o kliknięcie przycisku „Aplikuj teraz“ i postępowanie zgodnie z instrukcjami. W przypadku wcześniejszych spotkań w firmie Grafton, prosimy o bezpośredni kontakt z konsultantem prowadzącym. Podane stawki wynagrodzeń są stawkami brutto, na podstawie badania wynagrodzeń Grafton Recruitment. Ostateczna wartość wynagrodzenia zależy od stopnia dopasowania kompetencji Kandydata do wymogów opisanych w ofercie. Oferty pracy Grafton Recruitment nie są ofertami w rozumieniu Kodeksu Cywilnego (podst. Prawna art. 66 i 71 K.C.). Uprzejmie informujemy, że zapoznajemy się ze wszystkimi aplikacjami, a kontaktujemy się z wybranymi osobami. Gwarantujemy dyskrecję.

Grafton Recruitment Sp. z o.o. jest Agencją Zatrudnienia nr 20329.

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