First Line Support Analyst / Engineer

Expected, Active Directory

Operating system, Windows

About the project, Join our IT support team and be the first point of contact for end users in a dynamic, enterprise environment. In this role, you’ll help employees resolve everyday technical issues, ensuring smooth and uninterrupted work. You’ll work with widely used workplace technologies (mainly within the Microsoft ecosystem), combining remote support with hands-on, on-site activities. This role is ideal for someone who enjoys solving problems, working with people, and gaining practical IT experience in a structured environment.

Your responsibilities, Provide first-line technical support via phone, email, and ticketing system, Troubleshoot and resolve issues related to Windows, Office, and workplace tools, Support users with email, accounts, and access (Active Directory), Diagnose and fix basic hardware, peripherals, and AV setup issues, Register and track incidents and requests using ITSM tools, Follow security and data protection standards in daily work

Minimum 15 months of experience in 1st Line support or similar role, Higher technical education (Bachelor’s, Engineer, or Master’s degree), Polish at min. C2 level (daily communication with users), English at min. B1 level (working with tools, documentation, and communication with users), Microsoft Office Specialist (MOS) certification in Office 2019 or Microsoft 365 Apps is highly preferred., You feel confident working with: Windows 10 / 11 and common user issues, Microsoft Office 365 (or Office 2019+), Corporate email systems (e.g. Microsoft Exchange), Active Directory and basic account management, Ticketing tools (ITSM)., Good organization and ability to prioritize tasks, Calm and structured approach under pressure, Strong customer focus and willingness to help

What we offer, Employment contract (CoE/UoP) from the start – stable and long-term cooperation, Competitive salary + annual bonus aligned with your experience, Structured onboarding and support from the team – you won’t be left on your own, Clear scope and well-defined processes to help you succeed in your daily work, Private medical care, Access to psychological support platform (confidential consultations and wellbeing resources), Multisport & b‑active program – stay active your way, Modern tools and technologies (Microsoft ecosystem, ITSM tools), Learning opportunities – access to trainings, certifications and knowledge base, Team atmosphere – supportive environment and knowledge sharing, Cafeteria platform (cinema, shopping, travel and more), Extra packages for holidays and special occasions, Additional days off and jubilee awards for longer tenure, Company initiatives – charity and eco activities

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, integration events, retirement pension plan, preferential loans, no dress code, coffee / tea, parking space for employees, extra social benefits, christmas gifts, employee referral program, opportunity to obtain permits and licenses, charity initiatives, extra leave, global IT projects, new technologies, Mental health support

On a daily basis, you:, Communicate clearly with users via phone and written channels, Use remote tools to troubleshoot and resolve issues, Support hardware and peripherals (laptops, printers, accessories), Handle basic mobile device or connectivity issues, Understand and follow IT security practices

Atos Poland Global Services Sp. z o.o., Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris., , The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

This is how we work,