Senior Business Analyst (M/F/D)

Senior Business Analyst (M/F/D)

Miejsce pracy: Warszawa

Technologies we use

Operating system

• Windows

Your responsibilities

• Analyze end-to-end business processes to identify optimization, standardization, automation, or elimination opportunities, supported by data and measurable impact
• Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches
• Elicit, structure, and validate business requirements in close cooperation with Business Process Owners, ensuring development-ready documentation (BRD, user stories, acceptance criteria)
• Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions
• Evaluate and apply emerging automation, data, and AI technologies to real business problems in alignment with architectural and security standards
• Serve as the primary bridge between business and development teams, supporting delivery from analysis through UAT and go-live
• Support post‑implementation value tracking and continuous improvement initiatives

Our requirements

• Minimum 5 years of experience in a similar role (Business Analyst, Process Analyst, Automation Analyst or equivalent)
• Experience in analysing and documenting business processes, including creating clear visual process maps (e.g. BPMN, As‑Is / To‑Be)
• Strong communication skills, with the ability to work effectively with both business stakeholders and technical teams
• Proven ability to gather, structure, and validate business requirements and translate them into clear, development‑ready documentation
• Ability to understand business needs and challenge them constructively to propose feasible and valuable solutions
• Bachelor’s or Master’s degree, preferably in IT, logistics, business, or a related field
• Fluent English, both spoken and written (advanced level)

Optional

• Background or hands‑on experience in software development or low‑code solutions
• Basic understanding of data concepts, such as SQL or working with structured datasets
• Experience with RPA or workflow automation tools

This is how we organize our work

This is how we work

• in house

Development opportunities we offer

• external training
• industry-specific e-learning platforms
• substantive support from technological leaders
• support of IT events
• technical knowledge exchange within the company

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• integration events
• corporate gym
• corporate sports team
• parking space for employees
• extra social benefits
• holiday funds
• christmas gifts
• employee referral program
• charity initiatives
• employee canteen
• bicycle parking
• modern and ergonomic office
• yoga in the office

Recruitment stages

• CV Analysis
• Telephone contact
• 1st Recruitment meeting
• Tests (optional)
• 2nd Recruitment meeting (optional)
• Feedback

Take a 360-degree Virtual Tour of the DSV GBS Office

DSV GBS

DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide.

In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes.

DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development. We employ more than 1500 fantastic people and this number is constantly increasing.

We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office.

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