Market Operations Junior Coordinator (with German)

Market Operations Junior Coordinator (with German)

Miejsce pracy: Katowice

Your responsibilities

• Coordinate activities between client, market, and operational teams
• Manage complex cases and oversee case queues and workflows
• Monitor stakeholder inputs and drive timely follow-ups
• Create and update knowledge base content and ensure information flow
• Support and drive quality improvement initiatives (NPS, audits, calibrations)

Our requirements

• Excellent command of German (C1 minimum) and English (B2 minimum)
• Experience in operations, quality, or process support (e.g., BPO/SSC)
• Strong stakeholder management and business communication skills
• Ability to prioritize and manage multiple tasks simultaneously
• Analytical mindset with a focus on continuous improvement

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• ergonomic home office package

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Your role

We are looking for a professional who will bridge operations and market needs, ensuring high-quality service delivery and smooth stakeholder collaboration. This role focuses on operational oversight, quality improvement, and coordination in an international environment.

Capgemini Polska

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).