Network Service Manager (m/f)

Network Service Manager (m/f)

Miejsce pracy: Wrocław

This is how we organize our work

This is how we work

• in house
• you have influence on the choice of tools and technologies
• you have influence on the technological solutions applied
• you have influence on the product

Your responsibilities

• define and lead the global network services function, including strategy, architecture, operations, service governance, and continuous improvement activities,
• own and drive the network strategy, roadmap, and architectural direction across enterprise, cloud, security, and OT network environments,
• establish and maintain network standards, lifecycle processes, documentation, operational procedures, and architecture principles, including OT segmentation and IT/OT boundary frameworks,
• translate the network roadmap into concrete initiatives and oversee planning, prioritisation, execution, and adoption of key activities,
• ensure reliable and consistent network service delivery across all regions by defining ownership models, support structures, escalation processes, and service expectations,
• oversee daily network operations, including availability management, maintenance activities, security controls, patching, performance optimisation, incident resolution, and operational risk mitigation,
• manage network service performance through SLA and KPI tracking, monitoring, reporting, service reviews, and continuous improvement initiatives,
• collaborate with key stakeholders, including enterprise architects, IT product managers, service managers, regional IT teams, support functions, business representatives, and external service partners,
• coordinate network delivery and operational activities across global regions, internal teams, suppliers, outsourcing partners, and managed service providers,
• manage network suppliers, contracts, budgets, commercial activities, and vendor performance in alignment with service objectives and roadmap priorities,
• lead and develop the network services organisation by shaping team structures, capabilities, roles, responsibilities, operating models, and employee development paths.

Our requirements

• demonstrated experience in leading network infrastructure or IT operations functions within international organisations, preferably in a manufacturing environment,
• experience managing global network services, operational teams, and external managed service providers across multiple geographical locations,
• strong knowledge of enterprise and industrial network technologies, including LAN/WLAN, WAN, SD-WAN, firewalls, network security, SASE, remote access solutions, and OT network environments,
• experience defining network architectures, standards, lifecycle processes, and strategic roadmaps, with understanding of OT segmentation concepts such as the Purdue model and IT/OT boundary controls,
• practical knowledge of network platforms and services, including Cisco, Meraki, Check Point, Azure cloud networking, connectivity solutions, and network automation,
• experience with service governance models, SLA/KPI management, monitoring, reporting, and operational improvement initiatives,
• experience managing network vendors, contracts, budgets, and outsourcing partners within a global network services environment,
• strong people leadership background, including managing distributed teams, developing capabilities, and establishing effective organisational structures, roles, responsibilities, and ways of working,
• hands-on and pragmatic leadership approach, combining operational understanding with strategic vision and a focus on continuous improvement,
• strong stakeholder management and influencing skills, with the ability to align business teams, IT functions, regional stakeholders, and external partners across different cultures and operating models,
• experience with agile methodologies, product-oriented delivery models, or iterative ways of working is considered an advantage.

Arche Consulting Sp z o.o.

We want to connect Companies and Candidates, to help find talents aligned with our partners' values and goals. We know that everyone is unique. We want to get to know them so we can achieve full alignment better and faster.

We believe that people are the most important resource, and an investment in selection of employees is an investment in development of the company. The right Employee will fit the company not only with their competence, but also with their personality and values.

We build an image that is professional, but also friendly and open to individuality. We want to make each and every Candidate and Client feel part of our community.We operate on a collaborative basis, providing a sense of comfort and trust by presenting Employers with matched Candidates.

Our commitment allows us to take better care of our Candidates and Clients. We build lasting relationships with them by supporting them throughout the recruitment process.

You can be sure that with our help you will find the right Employer. Following our guiding motto - “Make yourself known” - we guarantee not only an accelerated process, but most importantly - a better fit.

nr KRAZ: 8162.

Please include a chosen consent in you resume: In conjunction with Art.6 par. 1 item a) of the General Data Protection Regulation of 27th April 2016, I hereby give my consent to proceed my personal data contained in my resume and / or any other submitted documents by Arche Consulting Sp. z o.o. Sp. K with its seat in Katowice (40-112) 25 Morelowa Street for the purpose of applying for this recruitment process. I hereby give my consent to proceed my personal data for the purpose of future prospect recruitment processes by Arche Consulting Sp. z o.o. I hereby give my consent to circulate my personal data by Arche Consulting Sp. z o.o. to the potential employers for the purpose of presenting my application within recruitment processes including my person Register KRAZ: 8162