Sr Key Account Manager - Poland (They/She/He)

Sr Key Account Manager - Poland (They/She/He)

Miejsce pracy: Warszawa

Your responsibilities

• Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
• Developing and maintaining lasting relationships with partners, offering them the necessary support for the growth and development of their business.
• Analyzing portfolio partners metrics to give them a good experience with Glovo and take action in accordance to their performance and specific needs.
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
• Understand motives of inactive partners and churn and make plans to improve MoM.
• Define scalable processes, making sure partners are self-sufficient and independent in using our tools.
• Draw and execute plans to make the portfolio grow through promos, marketing activations, menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) and selling positioning assets.
• Identify new assets to sell to the partners and implement the whole process.
• Review and propose partner communications, ensuring partner engagement and long-term relationships.
• Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Active collaboration with colleagues from the team and from other departments, sharing experiences and contributing to the creation of a supportive environment that encourages personal and business growth.

Our requirements

• Preferable 6 months to 2 years of experience in similar positions - Experience in Food Retail Industry or FMCG would be a plus.
• Bachelor in Business Administration, Marketing, Operations Management or Public Relations is a plus.
• Client Collaboration.
• Proven experience of 1 year in working with close exclusive partnerships with the best accounts in the region, always aligned with the company goals.
• Problem-solving skills, data-driven with strong commercial and analytical skills.
• Great communication and interpersonal skills.
• Project management skills, highly organized and detail-oriented approach.
• Good knowledge of Google Suite and/or MS Office, Excel.
• Excellent written and spoken Polish & English skills.
• Ability to work in a high growth and high-performance start-up with a fast pace.
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain. We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope.
• Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

What we offer

Top-notch private medical care and insurance to keep you at your peak.

Monthly Glovo credit to satisfy your cravings!

Free Multisport Card.

Spanish or English classes.

️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

️ 5 extra days of holidays.

Enhanced parental leave.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• meal passes

What makes our ride unique?

Our strong culture and non-vanilla personality.

A Talent House.

Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts…

Glovo

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

If you believe you match these values, we look forward to meeting you! At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook! Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia. For additional information on Glovo, please visit