1st Line Support Analyst/Engineer with German

Operating system, Windows

About the project, We are looking for a 1st Line Support Analyst / Engineer with German to join our Service Desk team supporting international users. In this role, you will be the first point of contact for end users, providing technical support and ensuring a high level of customer satisfaction.

Your responsibilities, Act as the first point of contact for end users via phone, email, chat or ticketing system, Provide basic technical support and guidance for IT‑related issues, Register, track and update incidents and service requests in line with SLA procedures, Perform initial issue analysis and troubleshooting (software, access, basic hardware issues), Escalate more complex cases to 2nd line support when needed, Communicate clearly and professionally with users in German and English, Ensure a positive user experience through a helpful and service‑oriented approach

German language proficiency: B2+/C1 (spoken and written), English language proficiency: B1/B2 (working level), Willingness to work in a shift‑based model, including night shifts if required, Customer‑oriented mindset and strong communication skills, Interest in IT and motivation to build a career in technical support, Ability to follow procedures, prioritize tasks and work in structured environments

Optional, First experience in Service Desk / IT Support / Customer Support, Basic knowledge of Windows, MS Office or IT systems, IT education, courses or certifications (e.g. ITIL – nice to have), Experience working in an international or corporate environment

What we offer, Great entry point to an IT career – no advanced technical background required, Structured onboarding and training, including IT basics, processes and tools, Language practice on a daily basis – German and English in real business scenarios, Clear development path – opportunity to grow towards 2nd Line Support or other IT roles, Supportive team environment – you will always be able to count on help from more experienced colleagues, International work environment with exposure to corporate IT standards, Hybrid working model with a flexible and employee‑friendly approach – on‑site presence is adjusted based on your distance from the office., Access to learning platforms, trainings and certifications (e.g. ITIL, technical & language courses), Predictable schedule within structured shifts, Wellbeing initiatives & work‑life balance programs, Private medical care and benefits platform

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, integration events, retirement pension plan, preferential loans, no dress code, coffee / tea, parking space for employees, extra social benefits, christmas gifts, employee referral program, opportunity to obtain permits and licenses, charity initiatives, extra leave, global IT projects, new technologies, Mental health support

Recruitment stages, Quick conversation with HR, Interview with Service Desk / IT Manager, Language verification (German & English)

Atos Poland Global Services Sp. z o.o., Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements., , With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand., A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

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