Technical Support Engineer

At Medius, we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management. Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control. We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life. If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you. Responsibilities and Duties: Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments. Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction. Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements. Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team. Qualifications: Willingness to learn new tools and technologies as part of ongoing personal and professional growth, Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers, A solid general understanding of technology and comfort with working in technical environments, Experience working with SQL, XML, and JSON, Strong analytical mindset with the ability to identify root causes of technical problems, Ability to solve complex problems and provide clear, actionable solutions, A keen eye for detail, especially when diagnosing technical issues, A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support, Familiarity or previous work experience with the following is a plus: AP processes, financial background, Procurement Data capture, OCR, eInvoicing Understanding of the source code and ability to work with the code base in troubleshooting Troubleshooting of REST API, system performance, SaaS platforms & web-based applications Troubleshooting/configuring any of the following ERPs: SAP, D365FO, D365BC, NetSuite General understanding of the data integration platforms Why Medius: Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally