Service Desk Agent / IT Support (M/F/D)

Operating system, Windows

Your responsibilities, Providing 1st level IT Support Services, Accepting users’ requests (mail, phone, its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets, Informing and supporting end users in the event of IT system unavailability, Communicating planned outages and service windows to end user community, Account administration and password management of many IT systems in use, Development and maintenance of support documentation (Knowledge Base), Ensuring high level of customer support and their satisfaction

Experience in similar position (e.g. Service Desk, Help Desk, Customer Support), Very good English skills - written and spoken, General IT understanding and a will to expand this knowledge, Looking for challenges and skills development, Team player with open-minded personality and positive attitude, Join us if would like to work in a friendly atmosphere and create it with us

What we offer, Employment based on an employment contract, along with a comprehensive benefits package, Training and development programs, as well as access to an e-learning platform, Onboarding program with the support of a dedicated Buddy, Participation in an annual, company-wide integration event, A work environment based on Scandinavian organizational culture, Opportunities for growth through our internal program

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, integration events, corporate gym, corporate sports team, coffee / tea, parking space for employees, extra social benefits, holiday funds, christmas gifts, employee referral program, charity initiatives, employee canteen, bicycle parking, modern and ergonomic office, yoga in the office

Recruitment stages, CV Analysis, Telephone contact, 1st Recruitment meeting, Tests (optional), 2nd Recruitment meeting (optional), Feedback

DSV GBS, DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide., , In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes., , DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development. We employ more than 1500 fantastic people and this number is constantly increasing., , We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office.

This is how we work,