Junior Customer Success Specialist

Optional, Jira, Canva, Figma, Microsoft PowerPoint

About the project, We are looking for a Junior Customer Success Specialist to join our CS team and support Customers in their daily work with the Workai platform., , In this role, you will combine customer communication, ticket handling, and product knowledge development. You will support Customers in using the platform and contribute to creating materials and best practices for Workai users.

Your responsibilities, receiving, analyzing, and resolving Customer requests as part of first-line support,, coordinating the support process – from ticket registration to cooperation with second-line support,, analyzing recurring issues and providing feedback to the product team., maintaining regular contact with Customers – attending meetings, conducting training sessions, and providing product-related support,, supporting Customers in their daily use of Workai products and building positive relationships., preparing educational materials for Customers (e.g., guides, presentations, and instructions),, developing and updating the product knowledge base,, cooperating with the product team in analyzing requests and providing feedback regarding the platform,, continuously expanding your knowledge of the platform and its features.

you enjoy working with people and know how to build strong relationships with Customers,, you are a great communicator – you listen actively, ask questions, and can clearly explain complex topics,, you think analytically, pay attention to detail, and can creatively look for solutions,, you can convey information in a clear and simple way, while making sure the materials you create are well-structured and visually appealing,, you enjoy teamwork – collaborating with testers, developers, and analysts,, you have at least a basic understanding of IT field,, you are proficient in Polish and English, both spoken and written,, you are looking for a long–term role that allows you to grow professionally,

Optional, we would consider it a plus if you know tools such as JIRA, Canva, Figma, or PowerPoint.

This is how we work, agile, scrum

Development opportunities we offer, intracompany training

What we offer, a trial period based on a contract of mandate, with the possibility to continue employment under an employment contract or a B2B contract – the choice is yours,, on–site work from our office in Białystok, Monday to Friday, 8:00–16:00,, full support during the onboarding process – we’ll guide you step by step through the product, processes, and tools we use,, the opportunity to work with well-known Cients from various industries, including Żabka, PKO BP, T-Mobile, Decathlon, and Canal+,, a real impact on the development of Client relationships and Customer Success processes,, opportunities for professional development,, access to modern tools supporting everyday work, including AI tools,, employee benefits fully covered by the company (Medicover, Multisport).

Benefits, sharing the costs of sports activities, private medical care, integration events

Workai, We build innovative digital products for the future of work in the Cloud, and we need your help!, Our Product team is responsible for product development, new features and new products used by hundreds of thousands of people worldwide. You will always have direct contact with a DEV Team Leader, Business Analyst and Product Owner, and access to all the resources you need to make your work efficient and fun.