Technical Solutions Engineer, Databases (English)

Technical Solutions Engineer, Databases (English)

Google Warsaw, Poland

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in technical support, professional services, software development, or product operations management.
• Ability to communicate in English fluently to interact with regional customers and stakeholders.

Preferred qualifications

• Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.
• Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Experience with web or mobile app development, and troubleshooting database issues, schema design, and SQL query profiling.
• Excellent troubleshooting, attention to detail, and communication skills in a fast-paced setting.
• Knowledge of basic web technologies ( HTML, DNS, TCP, etc.).
• Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.), system/network administrator level knowledge of Linux/Unix or operating systems.

Responsibilities

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
• Work as part of a team of engineers/consultants that globally ensure 24‑hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.