Director, GBS Operational Excellence & Services

Director, GBS Operational Excellence & Services

Miejsce pracy: Kraków

Your responsibilities

Service Development & Transition Leadership

• Define and execute the enterprise GBS service development and transition roadmap, aligned to Aptiv’s strategic priorities and value creation agenda

• Partner with Business Units and Functional Leadership to identify, prioritize, and scope services suitable for GBS, ensuring clear business ownership and value realization

• Design and institutionalize a robust GBS Service Development & Transition Framework, spanning opportunity identification, business case validation, service design, transition execution, and stabilized operations

• Act as the primary interface between Business Units, GBS Operations, and Technology to enable seamless transfer of services and establish scalable, standardized service offerings

• Lead end-to-end transition programs, ensuring minimal business disruption, strong stakeholder alignment, and rapid time-to-value

• Champion structured change management to drive adoption, embed new ways of working, and align culture to a service-led operating model

Team Leadership & Change Delivery Capability

• Lead and develop a high-performing Process Excellence, Automation, and Transition team to drive and sustain scalable, high-quality service transformation

GBS Program & Portfolio Management

• Lead a portfolio of global service transitions across Finance, HR, Procurement, IT, and other enterprise functions, ensuring delivery against scope, timelines, and value targets

• Establish and govern a comprehensive GBS performance management framework, including KPIs, SLAs, customer experience metrics, and value realization tracking

• Drive cross-functional alignment across Business Services, Technology, Automation, Data & Analytics, and Operations to ensure integrated, scalable service design and delivery

• Own investment planning, resource allocation, and financial governance for the GBS transformation portfolio, with clear linkage to ROI and business outcomes

• Provide executive-level reporting and insights on transformation progress, risks, and value delivery to senior leadership and SteerCo

Business Services & Technology Integration

• Co-lead, with Technology partners, the design of digitally enabled business services, embedding automation, workflow (e.g., ServiceNow), analytics, and AI into service delivery

• Translate business service requirements into technology-enabled solutions, ensuring alignment between service design, platforms, and user experience

• Stay at the forefront of GBS, digital operations, and platform innovation, leveraging external benchmarks and best practices to continuously evolve Aptiv’s service model

• Build strong, strategic partnerships with IT to ensure technology roadmaps are aligned to GBS priorities and enable transformation at scale

Business Value Realization & Service Excellence

• Develop robust, data-driven business cases and value tracking mechanisms to quantify benefits, monitor performance, and ensure sustained delivery of ROI

• Embed financial accountability, ensuring GBS outcomes are transparently reflected in P&L, budgets, and performance metrics

• Establish a culture of service excellence, customer-centricity, and continuous improvement across all GBS services

• Drive standardization, simplification, and automation to improve efficiency, scalability, and user experience across the service portfolio

Our requirements

Required Skills

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related field.

• Experience with GBS Operations (Finance, Sales, Supply Chain, or HR) and cross-functional collaboration.

• 15+ years of progressive leadership experience in transformation, strategy, or operations.

• Proven success in leading enterprise-wide change initiatives with measurable business impact.

• Experience managing large-scale programs in matrixed environments.

• Expertise in Service Development, Shared Services Design, or equivalent methodologies.

• Strong communication, stakeholder engagement, and influencing skills.

Preferred Skills

• MBA or advanced degree.

• Six Sigma Black Belt certification.

• Technical certifications supporting business operations (i.e. Service Now (CSA, CIS) and experience deploying ServiceNow in non-IT operations.

• Project/Program management certifications (PMP, PRINCE2, SAFe).

Leadership Qualities

• Strategic thinker with ability to connect technology to business outcomes.

• Inspirational leader who fosters innovation, adaptability, and collaboration.

• Results-oriented with strong analytical and problem-solving skills.

• Resilient and agile in navigating complex organizational dynamics.

• Ability to influence without authority and build cross-functional partnerships.

What we offer

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary.
• Access to sports groups and Multisport card

Benefits

• private medical care
• life insurance
• fruits
• corporate sports team
• no dress code
• coffee / tea
• parking space for employees
• holiday funds
• christmas gifts
• charity initiatives

Recruitment stages

• Application
• CV Review
• Call with Recruiter
• Interview with Manager and Recruiter
• Final decision and feedback
• On-boarding

Your role

Aptiv is hiring a GBS leader to build and scale our global shared services model—driving efficiency, consistency, and business value across the enterprise.

A critical role partnering with business units and functions to transition services into GBS, define a scalable service catalogue, and design an efficient delivery model. Responsible for shaping the global footprint to drive cost, capability, and long-term value, while building a high-performing, continuous improvement culture across shared services.

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Aptiv

See How Our Story is Changing Tomorrow

At Aptiv, we tell our story through the power of new mobility — making transportation safer, greener and more connected — and through changing the world for the better with the software capabilities, advanced computing platforms and networking architectures we deliver. Our team believes that the future relies on the work we do, the solutions we develop and the story we’re creating together every day. Discover how you can change what tomorrow means when you combine your story with ours.