Head of HR - new GBS

Build and scale the HR function for a newly established GBS Future scope - HR Tower Lead (Regional / Global)

About Our Client

The employer is a globally recognized consumer-oriented business behind some of the most engaging experiences enjoyed by customers of all ages around the world. The organization is building a new Global Business Services (GBS) hub in Wrocław, designed to become a strategic backbone for global operations.

Job Description

1. Build and execute end-to-end talent acquisition strategy

• Own full-cycle recruitment for the SSC ramp-up (0 → ca. 150 employees)
• Design and implement scalable hiring processes, tools, and employer branding
• Ensure delivery of high-quality talent at pace, aligned with business timelines
• Partner closely with leadership on workforce planning and hiring roadmap

2. Establish HR function from the ground up (Poland)

• Design and implement core HR processes (onboarding, performance management, employee lifecycle, retention, engagement)
• Act as the primary HR partner for all employees in Poland
• Build HR policies, procedures, and documentation compliant with Polish labour law and group requirements
• Ensure smooth employee experience during rapid scale-up

3. Act as strategic HR business partner

• Partner with GBS/Sales Director and senior stakeholders
• Translate business goals into people strategy (org design, capability building, scaling model)
• Support leadership in building a high-performance culture within a start-up-like environment

4. Build and lead the HR team

• Define HR structure aligned with business growth (HRBP, TA, operations, etc.)
• Recruit and develop the HR team from scratch
• Establish governance, roles, and responsibilities to support sustainable growth

5. Ensure compliance and governance

• Guarantee full compliance with Polish employment law, data protection, and internal policies
• Build frameworks for audits, documentation, and risk mitigation
• Develop internal HR policies where currently not defined

6. Drive HR operations excellence and service model maturity

• Define KPIs, SLAs, and performance metrics for HR services
• Implement scalable HR systems, processes, and reporting
• Transition HR from local stand-up function to integrated service model

7. Future scope - HR Tower Lead (Global)

• Take ownership of HR service delivery as part of the GBS model
• Lead the development of HR as a service tower supporting multiple regions
• Drive continuous improvement, standardisation, and efficiency across HR processes globally

The Successful Applicant

A successful Head of HR should have:

• 10+ years of progressive HR experience, including senior leadership roles in fast-paced, international environments
• Proven track record in building or scaling HR functions within SSC/GBS, start-up, or transformation settings
• Strong experience in high-volume recruitment and delivering hiring at pace during organisational ramp-ups
• Demonstrated ability to operate both strategically and hands-on, especially during early-stage build-up phases
• Experience designing and implementing scalable HR structures, processes, and governance frameworks
• Solid understanding of Polish labour law and HR compliance, with exposure to multi-country environments seen as a strong asset
• Familiarity with HR service delivery models (shared services / tower model), including KPI- and SLA-driven environments
• Strong business partnering skills, with the ability to influence senior stakeholders and align HR strategy with commercial objectives
• Experience building, leading, and developing HR teams from scratch, including defining roles and organisational structures
• Process-oriented mindset with a focus on operational excellence, continuous improvement, and efficiency
• Resilient, pragmatic, and solution-driven approach, comfortable working in ambiguity and under time pressure
• Excellent communication and interpersonal skills, with the ability to build a high-performance, engaging culture in a scaling organisation

What's on Offer

• Hybrid working model
• New, modern offices located in the city center of Wrocław
• Opportunity to co-create a key functional area in a brand-new GBS structure
• High-impact role with regional and global exposure