IT Support Specialist - Banking Applications

Optional, SQL

Operating system, Windows

About the project, As a IT Support Specialist - Banking Applications, you will be working for our client, a leading financial institution dedicated to seamless banking operations and innovative financial solutions. In this role, you will support critical banking applications, ensuring their smooth functioning and resolving complex functional issues that impact back-office processes. Join us to elevate support services and contribute to impactful financial digital transformation., , Unleash the power of banking support — drive operational excellence in a dynamic international environment!, , Warsaw-based opportunity with hybrid work model (3 days from the office)., , Only candidates with an existing legal right to work in the European Union will be considered for this role.

This is how we work, at the client's site, agile, scrum

Your responsibilities, Act as the primary escalation point (second line) for complex functional issues related to banking applications, managing incidents from initial report to resolution., Analyze production incidents systematically, focusing on transaction flows and calculation discrepancies to identify the root cause., Investigate incidents by liaising with application users across EMEA, utilizing logs and basic database queries for troubleshooting., Collaborate with technical support teams to ensure timely incident resolution and minimal business impact., Document recurring issues and propose process or system improvements to enhance support quality., Contribute to developing and maintaining thorough documentation and knowledge base articles on best practices., Understand back-office banking processes such as payments, settlements, and reconciliations to facilitate effective support.

At least 3 years of experience as a key user, super user, or functional support in banking or financial applications., Strong knowledge of back-office processes like payments, settlements, and reconciliations., Fluent English communication skills; French language skills are a plus., Enjoy dissecting complex problems and applying analytical thinking to identify root causes., Familiarity with support methodologies such as ITIL (Availability Management, Problem Management, Change Management)., Ability to communicate effectively with both technical teams and non-technical business stakeholders.

Optional, Experience working in banking support environments., Knowledge of SQL or basic database querying.

What we offer, Stable and long-term cooperation with very good conditions, Enhance your skills and develop your expertise in the financial industry, Work on the most strategic projects available in the market, Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years, Participate in Social Events, training, and work in an international environment, Access to attractive Medical Package, Access to Multisport Program, Access to Pluralsight, Flexible hours

Benefits, sharing the costs of sports activities, private medical care, flexible working time, fruits, integration events, corporate gym, saving & investment scheme, no dress code, coffee / tea, drinks, christmas gifts, birthday celebration, sharing the costs of a streaming platform subscription, access to +100 projects, access to Pluralsight

Recruitment stages, online interview, online interview

#GETREADY to meet with us!, ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people., , We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS’s Whistleblower Procedure, You can report violations in accordance with ITDS’s Whistleblower Procedure available here:

ITDS Polska Sp. z o.o., ITDS supports financial service providers to take the next steps., , We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization., , We see where banks, insurers, payment companies, or fintech can go and how they can get there., , That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality., , ITDS in Poland - Pure player in new Technologies & Financial Industry, +300 IT implementation professionals, +20 clients in the Banking, Insurance, Payment & Fintech Industry, , ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

This is how we work,