IT Support Manager

Your responsibilities: Being responsible for creating the Communication Management and ensuring that key stakeholders receive the required communication Organizing support and customer service work Managing the daily work of the support team Being responsible for the performance management of the support team Implementing enhancements to improve the efficiency of the support team Work based on KPIs of the support department and customer assessment (NPS score) Supervising and leading all support processes and operations Creating and implementing support procedures Supporting global business clients and data integration into the client’s platform Maintaining and ensuring support team works according to established standards Collaborating with all departments, and business users to understand requirements and needs Controlling and ensuring the optimal level of customer satisfaction Our requirements: Experience: 3+ years in a leadership or managerial role IT knowledge, understanding of available technology Customer service approach Incident & Escalation Management Analytical & Problem-Solving Skills Structured and solution-oriented way of working, even under pressure Customer & Stakeholder Management Minimum knowledge of Polish C1 and English C1 Optional: Knowledge of the MS SQL Server will be a plus