Senior Business Analyst (B2B)

Responsibilities Elicit, analyze, and document business requirements; create and maintain user stories, acceptance criteria, and backlog items Design and optimize end-to-end user journeys, ensuring usability, accessibility (WCAG) and consistency Collaborate with frontend developers on UI/UX implementation, including wireframes and interaction concepts Contribute to wireframes, interaction concepts, and UX improvements Manage stakeholders across multiple markets and regulatory environments Participate in Scrum ceremonies and ensure stories meet Definition of Ready / Done Ensure requirements meet regulatory and data protection standards (e.g., GDPR) and maintain traceability to implementation Qualifications Degree in computer science, business administration, or comparable experience. 4+ years as a Business Analyst in agile environments Proven UX/UI experience in complex digital applications Hands-on with Jira or similar backlog tools; UX methods (journey mapping, wireframing, usability testing) Stakeholder management experience in large organizations Conceptual understanding of frontend technologies, APIs, and microservices Experience with large-scale transformation or refactoring initiatives Fluency in English and Polish (written and spoken) Our standard is a hybrid working model with office presence in Katowice at least once per week. Specific arrangements can be discussed during the recruitment process. About Riverland Reply Riverland Reply is the Reply group company specialized in consulting end-to-end customer-oriented solutions and strategies. The company combines in-depth knowledge of digital Customer Experience with the full potential of cloud native technologies. This expertise allows Riverland Reply to remove the barriers between a product-based technology and a full custom implementation. Knowing that Customer Experience (CX) in the digital area must be highly flexible to be adapted to different industries and markets. Riverland Reply advises his clients in how to approach the main CX, identity and access management challenges. The strong partnership and close collaboration with their partners Oracle and ForgeRock make Riverland Reply the experts of related CX products, identity and access management solutions.