Process Improvement Consultant

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

We have been present in Poland for over 20 years, helping our clients from offices in Warsaw and Katowice, where more than 700 people already work.

Katowice is also the location for our second structure - the Regional Delivery Center, whose task is to serve the European markets of our clients, companies from the Fortune 500 and FTSE 100 rankings. As part of the structures, we are looking for specialists in the field of international accounting & tax, human resources and payroll, and global entity management. We also build teams that will be responsible for handling international funds and supporting internal financial processes of the TMF Group.

Discover the Role

As part of TMF’s RDC transformation, this role leads delivery of process innovation and continuous improvement across multi-jurisdictions. It fosters a culture of sustainable change through the creation and embedding of LEAN methodologies and supporting frameworks to deliver business transformation, reduce cost to serve and improve service quality.

Key Responsibilities

Operations

· Lead implementation of new technologies (e.g., Workflow tool, automation), new processes and internal controls within RDCs.

· Manage complex, multi-country projects to deliver within quality, time and cost constraints.

· Identify and deliver service improvement activity using Lean/Six Sigma; benchmark processes and implement best-in-class practices.

· Lead and facilitate process-improvement workshops; embed Lean Visual Management and Capacity Planning with operational teams.

· Provide regular, accurate and appropriate reporting to stakeholders on progress, risks and benefits.

· Support automation opportunities identification and coach RDC resources to adopt new ways of working.

Compliance

· Ensure business impact, dependencies and risks are identified, tracked and managed throughout change initiatives.

Customers

· Work with key business stakeholders to build a continuous improvement environment.

· Design and deploy effective change management techniques to influence, train and guide operational teams.

· Deliver better value and greater efficiency through elimination of unnecessary complexity and waste.

Key Requirements

Experience

· Proven track record of leading continuous improvement initiatives across multi-jurisdictions and matrix organizations.

· Hands-on implementation of Lean solutions, process/value stream mapping, and remediation plans delivering measurable benefits.

· Managing complex multi-country projects; effective change management and stakeholder engagement.

· Experience working in agile ways of working within delivery centre environments.

Education and trainings

· Accredited Lean Six Sigma Green Belt

· Formal training/experience in change management and/or Agile (e.g., Scrum/Kanban).

Technical skills

· Process modelling & value stream mapping; root cause and waste analysis.

· Workflow and automation tooling exposure,

· KPI design, visual management, capacity planning and continuous monitoring of trends/variations.

· Advanced use of productivity tools (e.g., Excel, PowerPoint); familiarity with BI tooling (e.g., Power BI)

· Proficiency in Microsoft office

· Ability to build automation tools using VBA, Power Automate

Language skills

· Fluency in English is required.

· Polish or additional European languages are an advantage

What’s in it for you?

• Convenient central location of the office
• Stable employment
• Flexi-time and remote working
• An international and dynamic environment
• Private medical care
• Life insurance
• Co-financing for the Multikafeteria program (e.g. Multisport card)
• Access to a language platform with 12 different languages to learn
• Access to a mental health and well-being platform offering a variety of functionalities that will support you in caring for your well-being
• Exceptional people and atmosphere
• Christmas and occasional gifts
• Co-financing of holidays (social fund)
• Opportunity to take part in charity projects

We’re looking forward to getting to know you!