OTC Team Leader - new SSC

Unique opportunity to build and develop OTC processes within a growing SSC. Lead, improve and grow in an international environment.

About Our Client

We are partnering with a globally recognized consumer-focused organization known for its dynamic, technology-driven environment and strong international presence. The role sits within a brand-new finance SSC structure, providing a unique opportunity to contribute to the build-out of a new organization and drive operational excellence from day one.

Job Description

• Lead, coach and develop a team responsible for end-to-end Order-to-Cash processes.
• Ensure timely and accurate execution of Accounts Receivable, Billing, Cash Application, Credit Control and Collections activities.
• Monitor team performance against agreed SLAs, KPIs and operational targets.
• Drive continuous improvement initiatives focused on process efficiency, automation and customer experience.
• Support month-end close activities and collaborate closely with Finance, Controlling and Accounting teams.
• Manage escalations related to customer accounts, overdue balances and dispute resolution.
• Maintain strong relationships with internal and external stakeholders, acting as the key contact for OTC-related matters.
• Analyze process performance and identify opportunities to improve cash flow, DSO and collection effectiveness.
• Ensure compliance with internal controls, company policies and audit requirements.
• Participate in transition, transformation and process standardization projects.
• Support implementation of new tools, systems and process enhancements.
• Prepare regular performance reports and provide insights to management.

The Successful Applicant

• Proven experience in a Team Lead, Supervisor, Coordinator or similar people management role within Finance / Shared Services environment.
• Knowledge of Order-to-Cash (OTC/O2C) processes
• Experience in managing a finance team, including performance management, coaching and employee development.
• Very good command of English (minimum B2 level).
• University degree, ideally in Finance, Accounting, Economics or Business Administration
• Good understanding of operational processes, KPIs, service delivery models and stakeholder management.
• Experience in transition projects or process migrations will be an advantage.
• Strong leadership and communication skills.
• Continuous improvement mindset and willingness to implement process enhancements.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.

What's on Offer

• Opportunity to build and develop an OTC team within a newly established finance SSC structure.
• Offices located in the city center (Wroclaw)
• Hybrid working model
• Benefit package: to be confirmed