Software Consultant (Production Support)

Software Consultant (Production Support)

Location: Kraków, PL, 30-302

Working place: Hybrid

Type of contract : B2B contract

Salary range : 80 - 125 PLN/h

What will you do?

You will be responsible for supporting critical EU and UK billing and payments services, ensuring their stability, performance, and continuous improvement while working closely with cross‑functional teams in a highly collaborative and international environment.

• Perform production engineering work including support, maintenance and service management of billing and payments services
• Maintain and manage distributed systems, servers on Linux and Windows, middleware such as Microsoft IIS, in‑memory solutions such as Hazelcast, containers on Kubernetes and cloud technologies such as Google Cloud Platform
• Build and support CI/CD pipelines as part of DevOps activities
• Support application, business processes and data intelligence operations, manage change activities including planning and coordination with stakeholders and assess service impact
• Analyze data and build business intelligence solutions using Microsoft SQL and Oracle databases

Participate in on‑call rotation one week per month covering afternoons, evenings, nights and weekends, respond to incidents outside working hours and support one working weekend per month within standard hour.

Requirements

• Master’s degree and solid experience in Production Support at L2 or L3 level
• Hands‑on DevOps experience including configuration management and pipeline support
• Experience with MS SQL, Oracle DB, Windows Server configuration, Microsoft IIS, Hazelcast, Kubernetes, Docker and container management in GCP
• Knowledge of Linux, Bash, Git, Jenkins, Splunk, virtualization and containerization
• Familiarity with Agile tools such as GitHub, Confluence and Jira
• Openness to work from our client’s office in Kraków 2 times a week

Nice to have

• Understanding of payment domain such as ISO2022, XML, XSD and JSON
• Experience in DevOps pipeline management using GitHub, Git, Jenkins, Maven, Nexus or G3
• Ability to work in an international environment, manage complex workload and demonstrate analytical thinking
• Familiarity with complex technology architecture