Sales Systems Support Coordinator with German | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

This role is responsible for shaping and driving the organization’s approach to preventing inappropriate workplace behavior and fostering a safe, respectful, and inclusive work environment. The successful candidate will lead workplace investigations, support managers in handling sensitive employee matters, develop policies and preventive initiatives, and ensure compliance with employment law requirements. The role also focuses on risk assessment, trend analysis, employee education, and promoting a strong culture of ethics, integrity, and respect across the organization.

How you will get the job done

• supporting personnel administration tasks together with the sales tool (EASY) Support Team Leader

• helping sales teams use the EASY system and related tools effectively

• providing phone and email support to EASY system users

• creating and updating user guides, FAQs, and support materials

• identifying system issues and working with relevant teams to resolve them

• supporting improvements to processes and user experience

• testing new system features and informing users about updates

• coordinating user testing activities before system releases

• maintaining training environments and supporting user training sessions

• preparing release notes and user communications

• participating in improvement initiatives and team projects

• handling escalations and ensuring user issues are resolved on time

Skills and experience you will need

• good language skill in English (B2)

• full professional fluency in German (C2)

• customer service experience, software business experience

• 4-5 years of professional experience in a similar role

• good knowledge of business and process analysis

• technical understanding and analytical skills

• excellent communication skills and the ability to deal with demanding customers

• initial management experience

• high degree of initiative, result-orientation and responsibility

• willingness to work on individual days at weekends (approx. 4 per year)

• willingness to travel

Nice to have

• insurance experience

• good understanding of sales-related systems and applications